Cecilia Lopez

Cecilia López Alfaro Calgary, Alberta •- •- PROFESSIONAL SUMMARY Master of Management graduate from the University of Calgary with experience in e-commerce operations, customer service, marketing, and project coordination. Currently managing day-to-day operations of a Shopify store, working closely with suppliers and the marketing team to maintain accurate listings and support product launches. Skilled in handling customer inquiries, reviewing construction plans for take-offs, and tracking deliverables. Proficient in Spanish and English, with hands-on experience using Microsoft Office, Shopify, Canva, Google Drive, and Meta Business tools. EDUCATION Haskayne School of Business, University of Calgary, Canada​ Master in Management ​ ​ ​ ​ Universidad Francisco Marroquin, Guatemala Bachelor in Clinical Nutrition Certificate of Project Management by Google • FMI Foundations in Financial Modeling Class of 2024 Class of 2021 Language English and Spanish ​ Relevant Coursework Microsoft Office Suite • Shopify • Procore • Canva • Google Drive • Meta business • Wix • Airtable • Mailchimp • Apollo WORK EXPERIENCE COMBINA GLOBAL/LUMINOUS & CO, Customer Service and Product Specialist, Canada, AB ​ November 2024 - Present Combina Global designs, supplies, and installs products for commercial and multi-family construction projects. The company also developed Luminous & Co., a separate e-commerce business focused on selling motorized blinds. ●​ Oversee daily operations of the Luminous & Co. Shopify store, managing product listings, pricing updates, inventory accuracy, and product content to ensure a seamless customer experience. ●​ Collaborate closely with suppliers to coordinate product availability, shipping timelines, and resolve supply chain issues, maintaining clear and consistent communication. ●​ Work with the marketing team to align product launches, promotions, and content updates across digital platforms, ensuring consistency in brand messaging and product presentation. ●​ Assist with project take-offs by reviewing construction plans and specifications to identify product requirements, coordinate timelines and material needs, and maintain detailed documentation throughout the process. ●​ Track and manage deliverables for construction-related projects, liaising with vendors and internal teams to ensure timely execution and adherence to project goals.​ ​ CERTAPRO PAINTERS (Contract) Sales and Marketing Associate, Canada, AB ​ ​ June 2024 - September 2024 CertaPro Offers interior and exterior painting for residential, business & commercial properties ●​ Conducted in-person meetings with clients to present proposals and ensure timely completion of estimates. ●​ Contacted all completed jobs to ensure that customer’s expectations were met and to actively network for referrals. ●​ Developed and implemented a monthly territory marketing that included creating engaging content for social media platforms, newsletters, and case studies, enhancing online presence. ●​ Designed and implemented client referral cards to incentivize word-of-mouth marketing. ●​ Developed a tracking system to monitor the distribution of business cards by sales associates, ensuring consistent outreach. ●​ Developed a signage plan to ensure that marketing materials were placed in accordance with signage bylaws. ​ UNTANGLE MONEY (Internship), Marketing and Communications Strategist, Canada, Remote January 2024 - March 2024 Untangle Money offers financial plans and seminars to middle-income women ●​ Crafted targeted outreach scripts for email campaigns and LinkedIn messages driving lead generation and brand visibility. ●​ Developed website content, focusing on clear messaging that aligned with the brand’s mission to empower women in financial planning. ●​ Conducted A/B testing for the website, analyzing performance data to optimize engagement and conversion rates. ​ TUVALC, S.A, Operations and Marketing Coordinator, Guatemala City, Guatemala ​​ ​ January 2021 – July 2023 TULVALC imports and sells industrial accessories to the Manufacturing and Construction sectors ●​ Sold over 77,000 USD worth of products through social media platforms. ●​ Oversaw daily operations, ensured workflow across multiple departments, and managed more than 30 employees. ●​ Tracked performance relative to KPIs and reported results to the General Manager on the daily operations. ●​ Led the recruitment and interview process for new employees, playing a key role in onboarding of new team members. ●​ Fostered strong vendor relationships by maintaining open lines of communication, coordinating and monitoring the timely arrival of orders to the warehouse. ●​ Created and managed social media accounts and ad campaigns, resulting in a 90% increase in online engagement, handling regular online engagement with customers. ●​ Collaborated closely with sales representatives, contributing to lead generation efforts and nurturing and strengthening customer relationships.