Cecilia Huang

SUMMARY OF QUALIFICATIONS Dynamic and results-driven professional with a highly successful background in HR, office management (operation), customer service (FOH) and early childhood education, as well as adult education. Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service to local and international clients. Possesses excellent interpersonal, communication, and team leadership skills, as well as the ability to influence decisions and develop positive internal and external relationships. Enjoys being part of a successful and productive team and thrives in highly pressurised and challenging work environments. SKILLS PROFILE Excellent management and recruitment ability Possess several years’ experience in management and administrative work – worked as a manager and supervisor in multiple organisations. Present responsibilities include designing and implementing office standards, procedures and policies, leading and guiding team members in achieving KPIs, administrative tasks, as well as supporting all aspects of event management, team building activities, and educational excursions. Process and complete the recruitment requirement and provide value-adding recruitment advice to company directors or CEO or other parties. Communication and customer service Provide individual assistance to Company Directors and clients as part of the daily duties in past positions. Communicate with other agencies, organisations and groups. More than a year FOH experience in a busy restaurant in Auckland New Zealand. Organised dinner and wedding events almost twice every week. Operations and logistics Work with other members of a project team to coordinate database development and determine project scope and limitations as part of past responsibilities. “At ACE, besides regular Office Manager responsibilities Cici’s scope of work included operating the company when I was away on leave, organising some marketing related activities and turning the prospects into live business which was supported by Cici’s high level of commitment and dealing with New Zealand Ministry of Education on the matter of Early Childhood Education requirements, creating business plans for the company.” – Anna, Director of ACE Education New Zealand Ltd. Ensured that Key Performance Indicators were fully met in the previous position of Study Advisor at Wall Street English, while managing the schedules of the whole team. PROFESSIONAL EXPERIENCE Argus Accommodation Darwin  Apr 2019 – Apr 2020 Guest Services Greeting, registering, and assigning rooms to guests and making guest feel welcomed. Administering check-ins and check-outs and providing front desk services to guests. Being a source of information to guests on various matters such as transport and restaurant advice. Escalating complaints and ensuring that the lobby remains clean and pleasant. Calculating bills, collect payments and document interactions. Delivering mail and messages. Diffusing conflict or tense situations with guests. I BEST TEACHER INC., China  07/2018 – 02/2019 Recruitment Supervisor Design and support all stages of the recruiting life cycle to assist hiring Manage candidate processes and act as a candidate advocate Supervise team members of 6 daily recruitment cycle and achieve KPIs Liaise with other agencies, organisations and groups to smooth the hiring processes and enlarging candidate pool Key Achievements: Implemented in recruiting processes and policies Supervise and lead the teacher recruitment team to achieve KPIs with high standard ACE Education New Zealand Ltd.  2017 – 2018 Office Manager Responsibilities & Achievement： Designed and implemented office standards, procedures and policies Handled payroll, accounts payable and receivable, bookkeeping, PAYE and GST return Recruited, trained and supervised office staff and teachers Liaised with other agencies, organisations and groups  Managed in house database system  ECE centre funding contact person liaising with NZ Ministry of Education Key Achievements: Implemented in company operations and policies Organised and undertook events/ excursion for clients monthly and weekly, over 100 clients participated for each event Built up relationship with NZ Ministry of Education Valentine’s Restaurant, Auckland, NZ  2015 – 2017 FOH Receptionist Checked in and checkout of guests Took reservations and Tours sales Answered incoming emails and calls Assisted with all guest enquiries with the standard Assisted in the Bar and Kitchen whenever was busy Maintained the cleanness of the restaurant Organised dinner and wedding events almost twice every week OAK TREE HOME CARE LTD, Auckland, NZ  2014 – 2017 Office Manager Assistant General administrative support to ensure smooth running of various functions. Dealt with inbound and outbound calls and provides individual assistance to clients. Handled payroll, accounts payable and receivable, bookkeeping Engaged into recruitment processes Guided and leads the team members in administrative tasks. Ensured all documentation by branches is up-to-date and of the standard required by the Ministry of Education. Aided and implemented all aspects of event management, team building, and educational excursions Supported the Office Manager, CEO and company directors in administrative duties. Provided IT support; tests and manages computer programs and databases, corrects errors, and makes necessary modifications. Worked as part of a project team to coordinate database development and determined project scope and limitations, as well as contributes to first induction of project groups. Key Achievements: Received praise from senior managers, CEO and directors for excellent work performance. Entrusted with confidential client documents. Organised and undertook events/ excursion for clients quarterly, over 200 clients participated for each event EDUCATION AND PROFESSIONAL DEVELOPMENT NELSON MARLBOROUGH INSTITUTE OF TECHNOLOGY, New Zealand GD in Business Management ADDITIONAL INFORMATION Languages Spoken: English, Mandarin, Cantonese REFERENCES References can be provided on request.