Cecilia Bernal

Cecilia Paloma Bernal Aguilar Business Administration Cecilia Bernal Aguilar EDUCATION Achumani, Urb. Vertiente #16, La Paz - Bolivia 4200 Cypress Creek Apt125, Houston - USA C.I:-LP BOL Cell: ---https://ceciliabernal.com/ ABOUT ME Professional, highly motivated and oriented to develop and achieve efficient mechanisms in Customer Service and System support. Focused on improving staff productivity by implementing management strategies and organizational plans to ensure cost and time-effective processes. (2011 – 2012) Human Resources Specialty FRANZ TAMAYO UNIVERSITY La Paz - Bolivia (2007 – 2011) Business Administration FRANZ TAMAYO UNIVERSITY La Paz - Bolivia (2006 – 2008) Executive Secretary CENTRO DE TÉCNICAS SECRETARIALES La Paz - Bolivia International Baccalaureate UNITED WORLD COLLEGE OF THE ATLANTIC Wales - United Kingdom Bilingual Diploma UNITED WORLD COLLEGE OF THE ATLANTIC (2004 - 2006) (2004 - 2006) Wales - United Kingdom PROGRAMS / LANGUAGES PROGRAMS WORK EXPERIENCE MS OFFICE SAP WORKBENCH HTML5 G-SUIT OUTLOOK WORDPRESS LANGUAGES SPANISH ENGLISH Operations and Logistics Manager CB Consulting Services (August 2017 - Present) Durhan - North Carolina / Houston - USA / Los Angeles - USA / Dusseldof Germany Shipede / FLFLAB / PostageForce / General Administration for Different Businesses / Systems supervisor / Organize and optimize Company Resources/ Staff management and Evaluation / Payroll / Manager of the Clients’ Collection System / Payment of providers / Area supervision / Selection and Hiring of new staff / Preparation and design of monthly and weekly reports of expenses / Customer service (CRM) / Follow up to Special clients and companies / In charge of the answers and resolution of complex problems the clients have with different WMS and OMS systems, through the recognition of incidents, investigation and isolation, escalation and monitoring / Support outside business hours / Management and control of the support and ticket system / Manage databases and execute reports to track and support the implementation and supervision of compliance initiatives / Coordinate with the development and production departments to improve current design and determine problems within the software / Inform and Train Clients on new Updates on design, product and technology changes / Performance and project evaluation and training. COURSES / VOLUNTEER Translation and Written Communication Atlantic College September 2005 - November 2005 Customer Services Quality Rainbow Connections Services October 2008 - December 2008 Tuberculosis, STIs - AIDS, Sexual and Reproductive Health Departmental Health Service December 2011 SOS and Emergencies Volunteer Health Network - SEDES La Paz 2011 - 2012 - 2013 Head of General Services and Fleet ISOLUX CORSÁN (April 2015 - April 2017) Buenos Aires - Argentina / La Serena - Chile / La Paz - Bolivia Management and control of vehicle fleet and campsites nationwide / Control of telephony and internet in campsites and offices in Bolivia and Chile/ Control of credit, internet expenses and request of new phone numbers / Inventory management of technological units and subsequent assignment / Management and control of the internal structure: central office (water, electricity, conditioning, repairs) and campsites’ Chile, Bolivia and Argentina / Travel management and internal coordination for staff rotation / Control and provision of material and machinery of central office and campsites / Coordinate maintenance and Fleet conditioning / Management of the computer systems service of Spain for the resetting of passwords, assignment of mails and fixes of the switchboard and internet of the main office and campsites. / Database Management / Control and allocation of invoices corresponding to general services / Filling of monthly information sheets for Fleet control, cellular services and fuel. / Control of excesses of speed and accidents, coordination with the insurance company, the suppliers and the drivers. / Mediation between general service providers and the accounting department for the payment of outstanding invoices and negotiation of terms / Filling of Personnel Expenses. / Search and contract management of new suppliers. (May 2014 - January 2015) Administrative and Human Resources Officer ZTE BOLIVIA La Paz - Bolivia General administrator / Organization of budget and personnel management / Human resources administration / Public relations with external clients / Drafting of documents and administrative reports / Recruitment and selection of personnel / Performance evaluation / Preparation of payroll forms / Personnel registration in AFP and Health Insurance / Welfare Policy Generation / Organization of events and office meetings / Telecommunications Project Assistant / File and Documentation Management / Preparation of Staff Manuals for the Administrative and Human Resources area / Drafting of airline tickets and Staff travels expenses / Coordination of Visa procedures for Chinese citizens. (June 2013 - May 2014) Administrative and Human Resources Officer TOTARU PLAN (HK) LIMITED La Paz - Oruro - Bolivia Plant and Office General Manager and Human Resources / Personal assistant of project director / Management of personal and business Agenda / Specialized translation of documents related to mining / Interpreter in negotiations and meetings / Drafting of documents and expense reports / Business research on mining industry / Organization of Documents and Archives / Drafting of Human resources files / Provide project information to potential clients / Drafting of mining projects to present to investors and board / Organization of budget and staff management. Translator Interpreter ANDEAN SILVER CORPORATION (January 2013 - June 2013) La Paz - Bolivia Specialized translation of Mining and Finance documents / Interpreter in meetings and negotiations / Administrative assistant in the medical department / Organization of Documents and Archives / Attention of Customer Service platform. PERSONAL REFERENCES Lukas Anger Cellphone: - (US) Owner FLFLAB- Jose Ignacio Flores Cellphone: - (US) Owner Shipedge- Mario Anibal Pastinante Cellphone: - (Spain) Former Country Director Isolux Corsán- (September 2010 - October 2013) General Administrative Assistant ISHIFT MEDIA Calgary - Canada Carry out international assistance and closing sales from Bolivia / Staff management remote assistance and Internet / Supervise activities and staff schedules / Management of personal agenda of the Manager and owner of the company / SEO development using different systems and Internet ranking / Entry and verification of data / Internet research / Writing of Documents and Articles / Translation of documents and texts / Remote office assistance / Supervision Bolivian team of designers / Closing of Sales and services / Customer Service and Quality Control / Arrangement of Business meetings / Specialized document translation / Preparation of project reports for clients. Call Center Supervisor RAINBOW CONNECTION SERVICES (December 2008 - June 2010) Eduardo Valdes Donatti La Paz - Bolivia Coaching and training of new agents / Customer Service Representative for international clients / Information platform service / Make sales and close cell phone service contracts with people from the USA / Supervise personnel activities on the call floor / Organize staff schedules and activities / Manage resources from the USA. Ana María Gonzalez Torrelio Translation HEALTH MINISTRY Cellphone: - (Bolivia) Representative Corsán Corviam- Cellphone: - (Bolivia) Logistics Manager ZTE Bolivia Alexander Tretjakov Cellphone: - (Canada) Manager iShift Media- Jhon Voo Cellphone: - (Australia) Manager Totaru Plan- (May 2007 - March 2008) La Paz - Bolivia Translation of texts and documents from English to Spanish and from Spanish to English / Translation of texts based on medicine and public health for different programs of the Ministry. Academic Advisor ENGLISH WORLD CENTER (August 2006 - May 2007) La Paz - Bolivia Monitoring of student groups / Supervision of teachers in La Paz and Cochabamba Offices / Organization of classes and academic coordinators / Responsible for academic reports / Management of advisers / Training and recruitment of future academic advisers. Social Services UNITED WORLD OF THE ATLANTIC (September 2004 - May 2006) Wales - United Kingdom Organization of the Social Service platform on the community / Organize and support the professionals in charge of the service / Management of schedules of the different agents / Orient the community in different activities. General Assistant TREVANION HOUSE (November 2004 - January 2005) Cornwall - England Staff support in different areas / Assist the elderly disabled residents / Travel assistance / Support in the food service / Guide the residents in different activities.