CECILIA AKEH
Abuja, Nigeria • - •-• LinkedIn • Skype
ADMINISTRATIVE VIRTUAL ASSISTANT
OBJECTIVE
I am a dedicated and personable Virtual Assistant and with over three years of experience in working remotely
with both local and international clients, providing exceptional customer service, resolving inquiries, and ensuring
customer satisfaction.
CORE SKILLS
● Communication
● Time management
● Organisation
● Customer Service
● Problem solving
● Attention to detail
● Discretion
● Canva Design
● eBook Design
● Proficient Microsoft Office
suite
● Data Entry and
Management
● Calendar and Email
Management
● Research
PROFESSIONAL EXPERIENCE
Pretty Published and Powerful
Administrative Virtual Assistant
Jan 2024 - Aug 2024
Working with PPP i assisted with the following tasks:
● Calendar Management
● Ebook Designs with Canva
● Email Management
● Basic lead generation
● Social media management / Content Creation with Canva
● Lead magnets
Celexsignature Beauty Studio
Administrative Virtual Assistant/ Customer Service
January, 2023 – Jan 2024
Working with CelexSignature Beauty Studio;
● I managed the studio's calendar and client bookings.
● Answered clients enquiries and bookings on social media and phone calls
● Prepared and shared Invoices to clients
● Streamlined Booking Process
● Arranged travel accommodations for Head Makeup Artists and assistants.
● Automated Reminders which reduced missed appointments by 100%
● Managed Social Media
● Pre-appointment Preparation which reduced clients clash or missed appointment by 80%Feedback
Collection
Creatify.ng
Virtual Assistant (Customer support)
January, 2022 - January 2023
I handled;
● Research and lead generation, which help with guest identification by 80%
● Responded to clients books and enquiries.
● Reach out to existing and prospective clients for follow up
● Content ideas.
Affinity Realty
Receptionist (Onsite)
January 2021 - November 2022
I handled;
● Greeting and assisting clients and visitors
● Answering calls and directing phone calls
● Scheduling appointments and managing calendars
● Maintaining and organizing office files and records
● Handle inquiries about property listings and services
● Assisted with marketing materials and social media posts
● Coordinated property viewings and open houses
● Managed office supplies and inventory
EDUCATION
UNIVERSITY OF MKAR, Benue State, Nigeria.
Bsc Mass Communication.
July, 2019
CERTIFICATIONS
● Vsavvy Academy Virtual Assistant Certification
● ALX Virtual Assistant Certification
-
