Cecil Ibemesin

Curriculum Vitae Address: 10 Eheakpen Street, Off Ekenwan Road, Benin City. Edo State. Nigeria Ibemesin Cecil State of Origin: Delta State Sex:Male Tel: - Email- Date of Birth: 28th March, 1975 Marital Status: Married Objective: To make impact in my area of responsibilities by going the extra mile. summary of Qualifications Post Graduate Diploma in Computer Sc (distinction) - 2013 Higher National Diploma in Computer Sc - Upper Credit 2010 Diploma in Computer Engineering - 1999 GCE/SSCE – 1989/95 RELEVANT EXPERIENCE Customer Technical Support Engineer (MS Azure Team)Apr 2018 – Feb 2019 Customer Tech/Regional IT Support OfficerNov 2016 – Mar 2018 Customer Support and installation officer– Chams PlcMay 2014 – July 2015 IT Operations Manager C & A SystemsLink :Jul 2011 – Mar 2013 Customer Support and System Admin: Zenith Bank Plc : Nov 2005 – July 2011 Asst Computer Manager: Michelin Development Company Ltd :Jan 1999 - Jun 2005 EMPLOYMENT AND JOB DESCRIPTION Tek-Experts (Nig) Ltd. Lagos High Tech Data System Ltd. CHAMS Plc Zenith Bank Plc Michelin Dev. Company Ltd Roles and Duties Tek-Experts Technical Support for Microsoft Azure Customers on Identity Management, Synchronization and Networking Platforms in the Cloud - Remote Customer Technical Support Services on Azure Networking Issues - Remote Customer Technical Support Services on Azure Authentication. – Remote Handling customer’s technical queries and emails through outbound calls and remote sessions. Customer Relations and call management. Daily triage meetings Soft Skills related duties. Technical Support on Windows platform. Engage in daily triage with TA’s HDS Ltd IT Support duties with Sterling Bank Plc entire Warri Region Customer Support Centre and calls Remote support for branch IT support Customer Daily Support and calls responds Remote Triage and Skype meetings Purchase of computer consumables and hardware. Liaise with external customers on computer matters within relevant cost. Zenith Bank Daily Customer support on branch IT related matters Customer Technical support point of call. First level customer support on hardware issues Weekly remote triage on technical IT support issue Purchase of computer consumables and hardware Liaise with external customers on computer matters within relevant cost. Others Responsible for the day to day infrastructure maintenance of the branches computer systems. Rendering user Support, Report generation, Network maintenance – LAN and WAN, Oversees the banks communication links Update of FEP client applications, ATM maintenance, Deployment of end-user applications, CCTV monitoring, End of Month bank’s report, Carrying out regular file update, Setup servers and run network patches, AD Server management, Deployment and management of branch POS, Branch customer’s mobile banking application management. Server backup on daily basis, InfoTech Help Desk Support, Responsible for the company’s computer matters, Deployment of programs and training, Purchase of IT equipment, Project Leader on workers daily report computerization, Maintenance of IT equipment, Sun Accounting system project implementation, Repairs of all computer hardware equipment, Design and implementation of the groups, network system, Project leader for the computerization of stores inventory and purchasing department. Computer inventory and management role, EDUCATION Benson Idahosa University - 2011 - 2013 Our Saviour Institute of Science, Agric and Tech Enugu :- University of Benin, Benin City, Nigeria : 1997 – 1999 SSCE – 1989/1995 OTHER SKILLS Highly numerical, data entry skills, ability to resolve conflicts and effective listener Very proficient in the use of Microsoft Office Suite and visual basic programming Cloud services management- Microsoft Azure. Basic knowledge of Content Management Solutions: Joomla, Wordpress and HTML Basic knowledge of Zendesk Customer support, Hardware maintenance, repairs and remote support Soft skills, attending to details and ability to multitask. Networking development skills REFERENCES To be made available upon request.