CATRINA C. PAEL
VIRTUAL ASSISTANT
Executive Summary
A meticulous professional well-versed in providing quality
administrative and customer service support through
effectively handling remote office procedures and calls.
Highly adaptable to remote work environments, I can
efficiently manage tasks, meet deadlines, and process
information using strong organizational and research skills.
Tanjay City,
Oriental
Negros
Work Experienced
Education
Qualfon Dumaguete
February 2024-January 2025
Customer Service Representative
Bachelor's Degree-
Diaz College, Tanjay City
Handled customer inquiries and concerns
efficiently, ensuring high satisfaction rates.
Contributed to the Top Team, showcasing strong
Senior High School and Junior
High School-
Sta. Agueda National High School
Graduated with high honors
Elementary School
-
Sta. Agueda Elementary School
Graduated with honorable mention
communication and problem-solving skills.
Balanced life responsibilities with professional
work, demonstrating excellent time management.
Inspiro Dumaguete
Customer Service Representative
Responded to inquiries regarding EV charging stations, subscriptions, billing, and
troubleshooting
Guided customers through technical issues related to mobile apps, RFID access,
and charging station compatibility
Logged all customer interactions and cases in Salesforce CRM for accurate tracking
and resolution
Collaborated with cross-functional teams (tech support, operations, and field
Skills and Expertise
services) to escalate and resolve complex issues
Utilized Microsoft Excel, Outlook, Teams, and Word for reporting, communication,
and internal coordination
Educated customers on sustainable charging practices and product offerings
E-mail handling and Email inbox optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
Met service level targets, including call handling time, case resolution, and
customer satisfaction
Achievements
Top Team member at Qualfon.
Dean’s Lister in college.
High Honors in Junior and Senior High School.
MS Office (Word, Excel, PowerPoint,
Honors graduate in elementary school.
Outlook)
Student Journalist in High School.
Other administrative support.
References
Noelito Cagampang
Qualfon / Supervisor
