Philippines
#38 Stocktone Village
Buhisan Road,Punta Prencesa, Cebu City
Email Address:-Skype ID: meowk0516
OBJECTIVE:
To work and join a group of people engaged in a common objective, to attain its goals in any industry so that I can use and apply the trainings I have learned in school and the other related talents and skills obtained from my work experiences and thereby be able to help meet the firms of the company’s desired goals, target objective and commitments.
WORK EXPERIENCE:
September 29, 2016 – Present | Social Media Manger
Online Home-Based | US-Based
Create Graphic Design for content post
Manage all social media platform
Create opt-in funnels in click funnels
Create FB banners or Banners, Flyers to be posted in all social media platform
Create email series using AWEBER
Create whiteboard animation for promotional purposes
Create events in EVENTBRITE
May 18, 2015 – August 26, 2016 | Customer Care Professional
EXL Service Inc. Cebu City | US-Based Client American Express
Taking Inbound Calls.
Verify financial history purchases.
Helping customer with their State Tax & Federal Tax.
Taking Supervisory Calls.
Provide solution to their Bank Accounts.
November 10, 2014 – May 14, 2015 | Customer Service Associate
UnitedHealth Group. Cebu City
Taking Inbound Calls
Email Support
Process Billing Payment
Providing an Overview for Health Insurance.
May 2014 | Telemarketer
ODESK Platform Home-Based | Client: Call Center Needed Services (Philippines Based)
Taking Outbound Calls
Providing Service to prospect customer
Data Entry
July 2014 | Customer Service & Email Support for Internet Retailer
ODESK Platform Home-Based | Client: Customer Service Phone and Email Support Team Members needed for Internet Retailer
Provide Customer Service
Process Orders
Answer Order Inquiry through Email
Checking availability of Products
Data Entry
July 2014 – November 2014 | Virtual Assistant/Telemarketer
ODESK Platform Home-Based
Recruitment Agency
Taking Outbound Calls for prospect employee
Profiling prospect employer
Update CRM
Email Support
Data Entry
February 2015 – March 2016 | Construction Estimator - Termite Management
ODESK Platform Home-Based | Client: Bitt’n Solution Australia Company
Process Take-off Estimation
Provide Construction Estimate per Australia Construction Code
House & Building Estimation
March 2016 |Virtual Assistant
UpWork Platform Home-Based | Client: Rockstar Filipino Virtual Assistant
Web Research for Realtors in US
Create Excel File
Create simple Website Hosting with WordPress
Create simple Graphic Design using Canva software
Create simple WhiteBoard Animation
Mange social media software; Hootsuite & Buffer
August 2014 | Admin Virtual Assistant
ODESK Platform Home-Based
Admin Assistant Support
Book Classes
Update Student for upcoming class and cancelled Class
Booked for Teacher
August 25, 2014 – October 30, 2014 | Project Engineer
CANETTE CONSTRUCTIONS Tacloban City
Project Estimation
Supervise Construction work implementation
Construction Plan implementation
June 03, 2013 – July 30, 2014 | Technical Support Tier II
Convergys Philippines Inc. Cebu City | Client: US-Based Company TimeWarner
Taking Inbound Calls
Provide help in customer’s Internet Service Provider Issue
Walk-through customer in creating their email accounts
Access Customer’s Gui
Email Support
Up-Selling
October 08, 2012 – May 31, 2013 | Cadet Engineer
Primary Structure Inc. Cebu City
Project Estimation
Supervise Construction work implementation
Construction Plan implementation
Rebar’s Estimation
Site Surveyor
Concrete Testing & Implementation
Helping in Electrical & Mechanical Plan Estimation
2D CAD-Operator
March – August 2012 | Field Engineer
DM FUENTEBELLA ARCHITECTS & ASSOCIATES Tacloban City
Project Estimation
Supervise Construction work implementation
Construction Plan implementation
May 2007 – December 2007 | Site/Field Engineer
Project Estimation
Supervise Construction work implementation
Construction Plan implementation
October 06, 2008 – January 16, 2012 | Technical Support Tier II
Convergys Philippines Inc. Cebu City | Client: US-Based Company Comcast
Taking Inbound Calls
Chat Support
Billing Support
Data Entry
Update CRM Citrix Platform
Email Support
SKILLS:
Professional Telephone Manner
Very Good in Verbal Communication Skills
Strong Problem-Solving Skills
Telemarketer
Knowledgeable in Building Construction Estimation
Knowledgeable in MS Office and all of its components
Knowledgeable in Basic Graphic Design
Knowledgeable in Basic WhiteBoard Animation
Knowledgeable in Basic WordPress and Plugins
Web Researcher
Data Entry
Email Marketing
EDUCATION:
Bachelor of Science in Civil Engineering
Eastern Visayas State University
