Cathy Peñalosa

CATHERINE PEÑALOSA B2B SALES EXECUTIVE Experienced in planning domestic and international travel itineraries, securing the best deals, and providing exceptional customer service. Enthusiastic and detailoriented individual with proven track record of increasing customer satisfaction and loyalty. WORK EXPERIENCE Sales Executive | Footsteps Indochina Travel | Remote CONTACT-www.linkedin.com/in/cathy-peñalosa- Pasay, Philippines SOFT SKILLS Interpersonal Skills Organizational skills Detail - Oriented Time Management Customer Service Skills Verbal and Written Communication Skills Problem - Solving Skills SOFTWARE SKILLS Sabre GDS Conducting sales visit to travel agency, to present and negotiate our tour packages with owners and higher position. Answer incoming calls, emails, messages and concerns promptly and professionally. Represented the company to industry events, product update, meetings to expand client base and increase brand visibility. Monitor and manage emails, inquiries, invoice, payments and sales confirmation. Prepare and send quotation on client’s request leading to a threefold growth in sales. Virtual Assistant | Opthalmologist Specialist | Remote July 2024 to Oct 2024 Schedule 10+ patients daily while efficiently managing appointments, and concerns. Answer incoming calls, emails, and messages promptly and professionally. Coordinate with healthcare provider, staff, referrals to ensure seamless patient care. Eligibility Verification: Ensure accurate insurance verification for patient services. Virtual Assistant | Better Health Management | Remote Oct 2023 to April 2024 Provide excellent care to 20+ patient daily while conducting operational tasks, attending patients’ follow-up refill prescriptions, inquiries and concerns. Efficiently manage appointment schedules, ensuring seamlessly booked and reminded of their upcoming virtual assessment. Managing calls, emails and faxes and skillfully handle patient informations, ensuring accuracy to electronic health records and maintain confidentiality. Casino Pit Supervisor | Solaire Resort | On-Site Jan 2013 to Nov 2023 Overseeing multiple table games and guests simultaneously, precise attention to detail on ratings and game results in real-time; Recognized as an effective supervisor by some of our guests. Numerously assigned to participate in VVIP tournaments to build connections; Increased company’s revenue. Demonstrated integrity in handling confidential ratings and patrons’ personal information and adhering to ethical standards in gaming operations; Established reputable credentials, often allocated to top VVIP guests as requested. Travel Agent | Le’ Trouve Travel & Tours | Online Business Online VIA Travel Portal Google Suite Google Voice MS Office / Teams Dropbox / iFax WhatsApp Skype / Zoom Canva / Capcut Trello / Asana Discord / Slack Mailchimp Nov 2024 to May 2025 Aug 2018 to Jan 2020 Assisting and respond to client’s inquiries regarding flight booking, hotel accommodations, and tours arrangement. Design detailed itineraries and calculate tour costings efficiently. Maintain relationships with clients, coordinators and business partners to ensure seamless service. Attention to detail on booking tickets; successful booking of local and international trips for years resulted in earning the trust of repeat clients. Partnered and collaborated with Via.com company to access a wide range of travel options. https://www.facebook.com/letrouvetravels TRAINING Udemy Online Class I completed and trained Sabre GDS Course from basic to advance level of 3.5 hours to improve my skills and be proficient in navigating booking system and manage travel services. Travel and Tourism Online Course I finished courses to enhanced credibility and have a wide range of understanding and professional development about Tourism Travel Industry. SKILLS Calendly EDUCATION Polytechnic University of the Philippines Bachelor of Science in Tourism Management 2006 - 2010 Administrative Tasks Manage and organize email correspondence, scheduling appointments, calendar management, travel arrangements, and gather information to support decisionmaking processes. Lead Generation Research the target market, build connections, and generate leads.