Cathy Oloo

CATHY OLOO Nairobi, Kenya Nairobi Profile Diligent Executive Assistant with over 11 years of experience in office management and administrative support roles across various sectors. Proficient in coordinating complex schedules, managing projects, and enhancing operational efficiency, evidenced by a 100% efficiency improvement in departmental tasks. Achievements include developing structured digital and manual record-keeping systems that streamline information retrieval, improving team productivity and executing successful outreach initiatives. Passionate about leveraging expertise to contribute significantly to organisational goals and enhancing leadership operations. Education Executive Bachelor Of Business Sep 2022 Administration Present European Bussiness School Luxemburg, online Diploma, Secretarial Studies Sep 1995 - Aug 1998 Strathmore University, Nairobi Engaged in extensive studies focusing on secretarial practices and administrative management over a two-year period. Employment Board Member - Director In Charge Of Community Outreach & & & & Apr 2023 - Present Spearheaded community outreach initiatives, empowering women and girls in economic, social, and leadership spheres, thus contributing to national development and advancing the Sustainable Development Goals (SDGs) and the African Agenda 2063. Coordinated and managed projects across WICCI’s extensive network spanning 110 countries, ensuring operational consistency and effectiveness. Actively engaged in organizational meetings and committee initiatives, underlining my commitment to the board's objectives. Engineered structured record-keeping systems within my section, facilitating swift access and retrieval of information, thereby enhancing operational efficiency. Orchestrated social media engagement strategies to boost community awareness and involvement. Member Of County Assembly - Nairobi At Nairobi County Government, Nairobi Nationality Kenyan LinkedIn linkedin.com/in/hon-annecatherine-akinyi-oloo7517b542/ Skills Calendar Management Project Management Office Administration Travel Planning Event Planning Meeting Planning Budget Monitoring Book Keeping WICCI - Women’s Indian Chamber Of Commerce And Industry, Nairobi & Personal details Sep 2017 - Aug 2022 Proposal Writing Social Media Management Time Management Communication And Interpersonal Skills Languages Englis h Swahil i French & & & & & & & & Served as a civic leader within the Nairobi County Assembly, representing special interest groups and advocating for inclusive governance, articulating the needs and priorities of residents in Mugumo-ini Ward and Nairobi County through public engagement and stakeholder collaboration. Contributed to the formulation, debate, and enactment of county legislation tailored to the needs of urban communities. Oversaw county operations and expenditure, ensuring transparency, accountability, and efficiency in service delivery. As a member of the Education Committee, championed initiatives for access to quality Early Childhood Development Education (ECDE), vocational training, and improvements in educational infrastructure. Participated in the Public Accounts Committee (PAC) to scrutinise financial reports, audit findings, and budget implementation, promoting fiscal responsibility. Managed the Loans Committee, overseeing county loan programmes aimed at empowering youth, women, and small businesses to enhance economic growth. Promoted urban farming and food security while supporting small-scale and peri-urban farmers in Nairobi through the Agriculture Committee. Achieved significant milestones, including advocating for new policies to increase the number of ECDE centres in Nairobi, and streamlining processes to expedite loan approvals for beneficiaries. E-Business Customer Relations Executive 2017 Kenya Airways, Nairobi & & & Administered an efficient complaint management system, bolstering customer loyalty and encouraging repeat business, leading to a 100% increase in business retention. Formulated service recovery strategies that curtailed operational costs by 12.5%, whilst achieving substantial revenue growth. Ensured seamless operation of customer service channels, contributing to a 20% enhancement in customer satisfaction rates. Personal Assistant To Marketing Director 2017 Kenya Airways, Nairobi & & & & & & & Aug 2017 - Sep Mar 2012 - Jul Delivered comprehensive professional and executive office management services to the Marketing Director, ensuring operational fluidity. Monitored projects and activities within the department, ensuring timely completion and improving operational efficiency by 100%. Managed the director's calendar and scheduled appointments, significantly enhancing efficiency and time management. Coordinated administrative tasks across departmental lines and facilitated collaboration between divisions. Compiled, prepared, and presented documents, reports, and presentations, ensuring confidentiality and maintaining a robust management system for streamlined operations. Planned executive travel itineraries, encompassing flight bookings, visas, accommodation, and transportation logistics. Contributed to weekly departmental reports for the CEO, & & & & & highlighting departmental activities, campaigns, and return on investment regarding brand recognition. Facilitated stakeholder meetings, both internally and externally, resulting in cohesive departmental functioning. Collaborated with senior management to ensure effective office operations and timely task completion. Coordinated HR-led training and team building activities, improving team productivity by 30%. Managed bookkeeping and budget oversight to track executive and departmental expenditure. Championed the implementation of Kaizen principles and a digital document management system, reducing paper consumption by 30% and enhancing information accessibility. Administrative Assistant Oct 2006 - Feb 2013 Galileo/Travelport Kenya (Kenya Airways), Nairobi & & & & & Provided professional and executive office management and administration services, ensuring seamless operations. Followed up on departmental projects and activities, reinforcing timely completion and boosting operational efficiency. Scrutinised, prioritised, and disseminated information to enhance communication flow, thereby improving operational efficiency. Collaborated with senior management and stakeholders to ensure effective office operations and timely task completion. Created and maintained an accurate office management system for document preparation, compilation, and presentation. Administrative Assistant 2006 Sanaa Art Promotions, Nairobi & & & & & & & & & & Functioned as a confidential administrative support to a team of 30 project staff, ensuring efficient communication and workflow. Assisted the regional project head as a personal assistant, coordinating 5 teams for outreach programmes across 500 schools in Nairobi. Facilitated data collection and report collation, enhancing project monitoring and evaluation processes. Conducted research for a baseline survey focusing on issues affecting children and youth. Synthesised activities across my office, the head office, and other regional offices to enhance operational coherence. Acted as a liaison between project staff and management, inspiring team members and promoting a collaborative work environment. Implemented welfare policies as established by the organisation. Served as the spokesperson, managing public relations for the organisation. Cultivated networks with stakeholders involved in child and youth programmes. Represented the organisation at workshops, outreach activities, and focus group discussions. Operations Administrative Assistant Ansett Worldwide Inc., Nairobi, Kenya & Aug 2003 - Sep Apr 2002 - Oct 2002 Acted as an Operations Administrative Assistant for an international aircraft leasing company engaged in contracts with & & & & & & Kenya Airways and the Kenya government to provide training for technical and in-flight crew. Interfaced directly with the Operations Manager overseeing station activities. Organised, managed, and updated relevant databases efficiently. Communicated vital information internally and externally to facilitate effective service delivery. Interpreted instructions and challenges, implementing resolutions in accordance with administrative policies and procedures, which included preparing and updating flight documents, flight manuals, trainers' rosters, and client account files. Maintained executive calendars, scheduled appointments, and managed incoming calls to streamline operations. Achieved insights into domestic and international flight operations, enhancing my understanding of the aviation industry.