Cathy Miranda

Cathy Miranda GENERAL VIRTUAL ASSISTANT I am a dynamic freelancer who helps overwhelmed business owners grow and scale their businesses through virtual assistance services GRAPHIC, UX DESIGNER AND SOCIAL MEDIA MANAGER KEY ACCOUNT MANAGER - FASHION CATEGORY CHARTEC ( May 2023 - Jan 2025) Tiktok Shop Philippines (Aug 2022 - Jan 2023) Social Media: Managed content, scheduling, and engagement for 25 clients. Graphic Design: Created branded graphics and banners. Email Marketing: Designed custom email templates for better engagement. Landing Pages: Designed and optimized landing pages for conversions. Website Optimization: Improved website performance and user experience. Promotional Materials: Developed flyers and e-books for marketing. Copywriting: Wrote and refined content for social media and websites. Developing and implementing sales and customer retention strategies. Resolving customer issues and complaints. Upselling and cross-selling products and services. Analyzing customer data and providing insights to improve sales and customer satisfaction. Maintaining accurate records and reports on customer interactions and sales. Collaborating with other departments to ensure customer needs are met. Staying up-to-date with industry trends and market developments. GRAPHIC DESIGNER AND BLOGGER RELATIONSHIP MANAGER, SR. ANALYST Solid GPS and Cush’n Soft( Jan 2023 - May 2024) Shopee Philippines Inc. (Jul 2021 - Aug 2022) Physical Marketing Collateral: Design and produce print materials to promote products and services. SEO & Keyword Research: Identify strategic keywords to boost search rankings. Content & Blogging: Create engaging blog posts to attract and retain audiences. Social Media Management: Develop strategies to enhance brand awareness and engagement. Copywriting: Write compelling content aligned with brand messaging. Graphic Design: Design visuals that maintain brand consistency and communicate key messages. E-COMMERCE & CUSTOMER RESOLUTION SPECIALIST New Green Air Inc., USA ( Dec 2021 - Jan 2023) Order and Fulfillment Operation. Create social graphic posts and product listings. Assist in optimizing and updating the e-commerce site. Coordinate with the shipment team Inventory monitoring. Managing customer inquiries and complaints through various channels resolving any issues that arise during the online shopping experience. Returns, refunds, and customer account management Planned and developed the execution of category strategy, promotions, and planning. Work cross-functionally with Commercial Ops, Channels, & Marketing to deliver strategic projects. allowing Lazada to offer the best customer experience. Assist sellers in improving their store page, product landing pages, and product listings by enhancing their product images and campaign product banners VIRTUAL KEY ACCOUNT MANAGER Lazada Singapore (Aug 2017 - Jul 2021) Work cross-functionally with Commercial Ops, Channels, & Marketing to deliver strategic projects allowing Lazada to offer the best customer experience. Plan and develop the execution of category strategy, promotions, and planning. Provide the extra mile to create banner designs and product promotional creative designs for ads Cathy Miranda GENERAL VIRTUAL ASSISTANT I am a dynamic freelancer who helps overwhelmed business owners grow and scale their businesses through virtual assistance services EDUCATION TOOLS USED Polytechnic University of the Philippines College of Social Science & Development Bachelor of Arts in History 2013 - 2017 WordPress, Godaddy, Wix, Canva, Semrush, Ahref, Zoho Social, ClickUp, Midjourney, Adobe, Google Suite, Dropbox, ChatGPT, Hubspot, Glasshive, Copy.ai, Filmora, Capcut, Wondershare, ShipStation, Quickbooks, SaasAnt, Shopify, Live Agent, Shopee BD Center, Lazada Seller Center and Admin Portal, Faire Wholesale, Wayfaire, Microsoft 365, Jasper AI, Bria Dialer and more RELEVANT COURSEWORK General Admin Virtual Assistance Website Creation, Optimization & Management E-commerce Management Graphic Design Video Editing Social Media Management Email Management & Marketing Online Writing and Research Data Entry and Transcription Calendar Management Basic Facebook Ads YouTube Creation, Optimization & Management CONTACT-live:.cid.ee15f60fc98c1276 Metro Manila, Philippines linkedin.com/in/cathymiranda/