Cathy Miranda

PORTFOLIO CATHY MIRANDA GRAPHIC, UX WEBSITE DESIGNER & GENERAL VIRTUAL ASSISTANT I am a dynamic freelancer who helps overwhelmed business owners grow and scale their businesses through virtual assistance services. Services Offered PORTFOLIO • • • • • • • • • Graphic Design Video Editing Administrative Support E-commerce Account Management & Marketing Social Media Management & Analysis Email Marketing Data Entry & Transcription Appointment Setting Calendar Management • Website Creation, Optimization & Management • Youtube Creation, Optimization & Management • Copywriting • Customer Service Tools Used PORTFOLIO Semrush Canva ChatGPT Outlook HubSpot Midjourney PowerPoint Glasshive Hootsuite Google Suite Wordpress Copy.ai Microsoft 365 GoDaddy Anyword AI Copywriter Dropbox Wondershare DeepAI Zoho Social & CRM Filmora Synthensia Interlink EDI Adobe Jasper.AI Faire TweetDeck Live Agent Lazada & Shopee Capcut Batch Dialer Seller Center Pinterest Bria Solo TikTok Shop LinkedIn ClickUp Quickbooks Instagram Slack Shipstation Facebook Shopify SaasAnt Youtube Wayfair Salesforce Meta Business Suite Ahrefs Work Experiences PORTFOLIO GRAPHIC , UX WEBSITE DESIGNER & SOCIAL MEDIA MANAGER AND ANALYST GRAPHIC DESIGNER & BLOGGER Social Media Management: Managed social media platforms for CharTec's 25 clients, including content creation, scheduling, and engagement to enhance online presence. Graphic Design and Banner Creation: Designed compelling graphics and banners tailored to each client's brand identity, ensuring visual Graphic Design: Create visually appealing designs and layouts for marketing materials, ensuring consistency with brand aesthetics and effective communication of key messages. Create static/ carousel creatives for promotional ads. Development of Physical Marketing Collateral: Design and produce consistency across digital channels. Email Marketing Design: Developed customized email templates to support clients' marketing campaigns, focusing on aesthetics and functionality to improve open and click-through rates. Promotional Material Development: Created various promotional assets, such as landing pages, flyers, and e-books, to support marketing initiatives and client outreach. Copywriting and Content Refinement: Crafted original copy for social media posts and websites, and refined existing content to enhance clarity, engagement, and alignment with client objectives. tangible marketing materials to effectively promote products and services. Content Creation and Blogging: Generate engaging and informative blog posts to attract and retain a target audience, establishing authority in relevant subject areas. Copywriting: Craft compelling and persuasive written content for diverse marketing channels, ensuring alignment with brand voice and messaging. Work Experiences PORTFOLIO GRAPHIC DESIGNER AND E-COMMERCE ACCOUNT MANAGER GRAPHIC DESIGNER, BLOGGER AND ACCOUNT MANAGER FOR E-COMMERCE AND SOCIAL MEDIA Order and Fulfillment Operations Management: Oversee the end-to-end order fulfillment process, ensuring accurate and timely delivery of products to customers. Coordination with Shipping and Logistics Teams: Collaborate with shipping carriers and internal logistics departments to E-commerce Account Management: Oversaw client accounts on platforms like Lazada and Shopee, implementing strategies to boost sales and enhance product visibility. Sales and Marketing Strategy Development: Formulated and executed comprehensive sales and marketing plans, leveraging schedule pickups, monitor shipments, and resolve any delivery issues promptly. Customer Service and Issue Resolution: Manage customer inquiries and complaints across various communication channels, providing prompt and effective solutions to enhance customer satisfaction. Online Shopping Experience Management: Address and resolve issues arising during the online shopping process, ensuring a seamless and user-friendly experience for customers. Returns, Refunds, and Account Management: Oversee the processing of product returns and refunds, and manage customer accounts to ensure accurate information and positive service experiences. market insights to drive revenue growth. Social Media Advertising Analysis: Monitored and analyzed the performance of social media ad campaigns, providing actionable insights to optimize reach and engagement. Email Marketing and Graphic Design: Designed visually appealing email marketing materials and social media graphics, ensuring cohesive branding and effective communication. My Work Experiences PORTFOLIO KEY ACCOUNT MANAGER - FASHION CATEGORY Sales and Customer Retention Strategy Development: Design and implement plans to boost sales and enhance customer loyalty. Customer Issue Resolution: Address and resolve customer complaints promptly to maintain satisfaction. Upselling and Cross-Selling: Recommend additional products or services to existing customers to increase revenue. Customer Data Analysis: Analyze customer data to extract insights that inform strategies for improving sales and satisfaction. Record Maintenance: Keep accurate records of customer interactions and sales activities. Cross-Departmental Collaboration: Work with various departments to ensure customer needs are met effectively. Industry Trend Monitoring: Stay informed about industry trends and market developments to adapt strategies accordingly. RELATIONSHIP MANAGER, SR. ANALYST Bug Identification and Reporting: Conduct various testing methodologies to detect and document software defects, ensuring functionality aligns with specifications. Software System Maintenance and Enhancement: Oversee the upkeep, management, and modification of software systems and applications to maintain optimal performance. Complex Issue Resolution and User Support: Address intricate issues related to business requirements, collaborating with end-users and software consultants to provide effective solutions. Testing Procedure Development and Documentation: Design, develop, and implement comprehensive testing procedures, maintaining detailed documentation to support quality assurance processes. Training and Mentorship: Educate and mentor fellow software analysts, fostering skill development and promoting best practices within the team. Work Experiences PORTFOLIO KEY ACCOUNT MANAGER Account Strategy Development and Implementation: Designed and executed account strategies to drive sales growth and profitability. Key Stakeholder Relationship Management: Established and maintained strong relationships with key stakeholders to understand and align with their business objectives. Cross-Functional Team Collaboration: Partnered with marketing and operations teams to ensure customer satisfaction and efficient service delivery. Contract Negotiation and Pricing Management: Led contract negotiations and managed pricing structures for key accounts. Market Analysis and Growth Planning: Analyzed customer data and market trends to identify growth opportunities and develop strategic plans. Performance Reporting and Improvement: Provided regular updates on account performance and identified areas for enhancement. Industry and Market Trend Monitoring: Stayed informed on industry trends, competitor activities, and customer needs to maintain a competitive edge. SOFTWARE QUALITY ASSURANCE ANALYST Key Account Relationship Management: Cultivated strong relationships with key stakeholders to align with their business objectives. Cross-Functional Collaboration: Worked with marketing and operations teams to ensure customer satisfaction and efficient service delivery. Contract Negotiation and Pricing Management: Handled contract negotiations, pricing, and discounts for key accounts. Data Analysis and Strategic Planning: Analyzed customer data and market trends to identify growth opportunities and develop business plans. Performance Reporting and Improvement: Provided regular updates on account performance and identified areas for enhancement. Market and Industry Awareness: Stayed informed on industry trends, competitor activities, and customer needs to maintain a competitive edge. Marketing Tool Special Feature Training: Developed and delivered comprehensive training programs on advanced marketing tools and features, enhancing team proficiency and optimizing marketing strategies. Sample Graphics SOCIAL MEDIA PROMOTIONAL AD POST Sample Graphics SOCIAL MEDIA PROMOTIONAL AD POST Sample Graphics SOCIAL MEDIA/ CAMPAIGN PRODUCT BANNERS Sample Graphics SOCIAL MEDIA PROMOTIONAL AD POST Promotional Ads SOCIAL MEDIA PROMOTIONAL AD POST Sample Graphics SOCIAL MEDIA CREATIVE Sample Graphics SOCIAL MEDIA CREATIVES & E-BOOK Sample Flyers EMAIL MARKETING/ NEWSLETTER Email Marketing EMAIL MARKETING/NEWSLETTER Sample Banners CAMPAIGN LANDING PAGE BANNER Sample Banners BLOG BANNERS Sample Magazine MAGAZINE COVER Sample Website WEBSITE/ LANDING SAMPLE RESOURCE LANDING PAGES COMMON PITFALLS IN CYBERSECURITY INSURANCE APPLICATIONS WEBINAR DATA BREACH RESPONSE PLAN THE GROWING ROLE OF AI IN SECURITY DIGITAL ESTATE PLANNING SAMPLE WEBSITE THE CIRCLE LAND LLC CORE ACADEMY PAGES Testimonials PORTFOLIO "Cathy's expertise in content creation and graphic design has elevated our brand's visibility. The compelling blog posts and eyecatching visuals they've delivered resonate well with our audience. Their commitment to excellence is evident in every project.” platforms. Their professionalism and dedication make "Cathy did an excellent job managing my Lazada and Shopee accounts with efficiency. She was very responsive to my needs and request, always available to help, and very supportive. She brought new business insight and strategic ideas. Cathy would definitely be an asset to any them an invaluable asset to our team.” company. Highly recommended!" “Collaborating with Cathy has been a transformative experience for our social media presence. Their innovative designs and strategic content have significantly boosted engagement across our Nathan Brandi Rogers Co- Owner & Marketing Director Solid GPS and Cush’n Soft Marketing Director CharTec Eric Tan CEO & Owner Prestige Mall | Shopee & Lazada PORTFOLIO Contact Details-live:.cid.ee15f60fc98c1276 Metro Manila, Philippines linkedin.com/in/cathymiranda/