Cathy Markewich

Cathy Markewich Kamloops, British Columbia CANADA OBJECTIVE: Virtual Assistant Client Care / Customer Service (Home-Based) SKILLS SUMMARY:      Twenty-five (25) years experience in the clerical field Seventeen (17) years experience as a Virtual Assistant Dependable and professional Excellent communications and people skills Good organizational skills QUALIFICATIONS: Clerical:       Typing speed 75 words per minute Proficient computer skills Basic knowledge of accounts receivable and accounts payable Strong aptitude working with figures Excellent oral, spelling and writing skills Ability to pay particular attention to detail Public Service:  Demonstrate courteous and professional client service at all times  Answer client inquiries in a friendly, efficient manner  Use good problem-solving techniques Personal Management:  Team player and independent worker  Positive attitude toward learning  Dependable, honest and reliable  Trustworthy to maintain confidentiality  Ability to take responsibility  Easy going, good sense of humor COMPUTER SKILLS: Software - Microsoft Office 2010 Microsoft Outlook 2018 Simply Accounting 2013 Hardware - Computer High-Speed Internet Printer/Fax/Copier EMPLOYMENT HISTORY: Jan. 2003 – Present “Virtual” Assistant - Administrative (Home-Based) EDUCATION: Completed Grade 12 Successfully completed Basic, Intermediate, and Advanced Levels of Microsoft Word (written exams – 96%, 88%, and 98% respectively)