Cathy De Guzman

- - Binangonan, Rizal Philippines - 1940 CATH Y DE GUZMAN V I R T U A L A S S I S T A N T Sales Specialist PROFESSIONAL PROFILE I have a great passion for work being a dedicated, reliable employee and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. Besides, I have strong communicative and convincing skills to deal with any kind of consumer. I provide service to my clients to uplift the company at its best by arranging every possible data and information. EDUCATION TERTIARY: Bachelor of Science in Nursing Trinity University of Asia- Care giving Trinity University of Asia 2007 - 2008 EXPERIENCE TERRITORY MANAGER Ekahau SEPTEMBER 2020 - MAY 2022 Outbound B2B sales to partners and customers to meet sales goal. Managing of customers account based on handled region. Collaborates with executive leadership to develop sales quotas and strategies. LEAD QUALIFIER TRUE BRANDS JANUARY 2020 - SEPTEMBER 2020 SKILLS Solid problem-solving skills. Detail oriented with ability to maintain accurate records. Strong verbal communication and interpersonal skills Able to process multiple issues simultaneously, driving them to successful resolution. Technology Skills; Microsoft Office, Google Suites, Zoom, Skype EXPERTISE Email & Inbox Handling Calendar Management Microsoft Office / Google Suite Customer Service CRM Management Business Management Netsuite, Salesforce Hubspot Processing and assigning lead opportunities that result in increased revenue. Generate leads through phone calls, social media and emails. EDU SALES CONSULTANT PSB TECHNOLOGY SERVICES INC DECEMBER 2017 - DECEMBER 2019 In charge of devising strategies for promoting and selling products or services. Responding to emails and inbound calls to assist customers request (Sample product, Placing orders, Warranty, Delivery update, Invoices) STAFFING CONSULTANT/TEAM LEAD RYLEM – ISUPPORT WORLDWIDE FEBRUARY 2017 - OCTOBER 2017 Induct, assess, and monitor the job applicants preparing them for their assignments. Match jobs to applicants and the candidates to their jobs. Execute daily meeting to keep our CEO updated with our numbers. AT& T CUSTOMER SERVICE & SALES REPRESENTATIVE IBEX GLOBAL FEBRUARY 2016 - FEBRUARY 2017 Assists customers with the purchase of Company products and services, features, accessories and bill payments. Answers inbound calls and assists sales representatives. SPRINT TELESALES REPRESENTATIVE THE RESULTS COMPANIES | JANUARY 2015 - FEBRUARY 2016 TRAININGS & CERTIFICATIONS Contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions. CUSTOMER CARE PROFESSIONAL AMERICAN EXPRESS – HINDUJA GLOBAL JANUARY 2014 - DECEMBER 2014 Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales. CUSTOMER SERVICE AND RETENTION SPECIALIST TRANSCOM WORLDWIDE, INC JANUARY 2012 - JANUARY 2014 Design and implement customer retention strategies to increase loyalty and retain business. Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.