Cathy Adela Zulla

CATHY ADELA ROBREDILLO-ZULLA Block 11 Lot 25 Unit B Road 4 Arveemar Homes, Angono Rizal, 1930 Phone: - (mobile) Home: - E-mail:- OBJECTIVES EDUCATIONAL ATTAINMENT  To make a sound position as a freelancer and work enthusiastically in the team to achieve a goal of the organization with devotion and hard work. TERTIARY BSE (MAJOR IN HISTORY- BSE (MAJOR IN MATH, MINOR IN PHYSICS- CITY UNIVERSITY OF PASAY (Formerly known as PAMANTASAN NG LUNGSO NG PASAY) Pasay City, Philippines LEYTE NORMAL UNIVERSITY Tacloban, City, Philippines SECONDARY- DOLORES NATIONAL HIGHSCHOOL Dolores, Eastern Samar, Philippines - DASMARINAS NATIONAL HIGSCHOOL Paliparan, Dasmarinas Cavite, Philippines GRADE SCHOOL- WORKED EXPERIENCES  PALIPARAN III ELEMENTARY SCHOOL Paliparan, Dasmarinas Cavite, Philippines ORCHID CYBERTECH SERVICES, INCORPORATED Inbound Sales Specialist 22/F Unit 2205-07 Robinsons Equitable Tower ADB Ave cor. Poveda St Ortigas Center Pasig City, 1605 March 2, 2015-September 12, 2016 DUTIES:  Answer calls and provide the required information by resolving queries and maintaining premium quality of services.  Deal with the existing and potential customers of the company with an aim to recommend and introduce additional products.  Coordinate with the clients; try to know their concerns by avoiding any interruption in conversation, etc.  Facilitate sales of all products and services according to the client's needs  Assist and guide customers with all the required knowledge of the services and goods.  Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs  Keep a track of the potential customers and their requirements  Take follow up of all outbound calls.  Ensure premium level of client satisfaction in one phone call  Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company.  SPI CRM INC. (Formerly Known as E-PLDT Ventus) Team Leader (August, 2014- January 19, 2015) Mentor/ Inbound Sales Chat Specialist/Inbound Sales Agent June 4, 2012- July, 2014 PLDT 2224 Nicanor St. Garcia Reposo cor Jupiter St. Bel Air Makati City, Philippines DUTIES:  To motivate and develop agents to reach their individual sales goals and be at their utmost best as a sales representative.  Conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts and resolving complex problems and inquiries.  Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.  Acts as a mentor to lower level team members and assist with their development.  Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features and benefits of the product. Assist them in trying to see which products are offered that would benefit them. Providing the utmost customer service when chatting/talking with customers/prospective customers.  SYKES MARKETING SERVICES INC. Customer Service Specialist Shaw Blvd Mandaluyong Cty, Philippines June 2, 2008-March 15, 2012 DUTIES:  Providing customer support regarding billing inquiries, payment options, assisting customers through online registration via phone. Excellent phone skills with the ability to sell end of term lease vehicles to the customer. To make outbound calls and to take a high volume of inbound calls, document accounts quickly and accurately and providing excellent customer satisfaction service to every call. Reason for leaving: Career Growth and Greener Pasture  ACADEMIA DE SAN MIGUEL ARKANGEL Classroom Teacher 5858 Pelaez St. San Dionisio, Parañaque City ,1700, Philippines - May 25, 2007-March 31, 2008 Duties:  Making knowledge accessible to all students; developing students’ cognitive capacity and respect for learning; fostering students' self-esteem, motivation, and sense of civic responsibility. Reason for leaving: Greener Pasture EXAMINATION TAKEN SKILLS  Professional Teacher January 26, 2014 COMPUTER LITERATE ( MS Word/Office/Excel/Power Point/Out Look ) with knowledge in SAP/3.2/3.0 System  Bronze Leadership Training November 5, 2014 to December 17, 2014 TRAININGS AND SEMINARS  Mentorship Training Program (August, 2013)  Feedback Delivering Techniques  Adult Learning Theory  TESDA ( Technical Education & Skills Development Authority ) Finishing the Course of Barista ( Coffee & Cocktail Mixing ) February-May, 2010  4TH L.E.A.P. LEADERSHIP CONGRESS (LEAD OF EXTRA ORDINARY AND ADMIRED PILIPINOS) Cross Road 77 Convention Center, Quezon City January 26, 2007  YOUTH LEADERSHIP SEMINAR (RYLA) Tagaytay City, Philippines November 16-18, 2006 ORGANIZATION AND AFFILATION PERSONAL BACKGROUND  MEMBER Rotary Club of Pasay South Pasay, City, Philippines Civil Status : Married Birthday : May 3, 1985 Age : 31 years old Birth Place : Dolores, Eastern Samar Height : 5’ 2” Citizenship : Filipino Weight : 100 lbs. Religion : Roman Catholic