Cathryn Mauricio
WORK EXPERIENCE
PROFILE
An enthusiastic and highly
motivated
client
and
customer service specialist
with more than 10 years
experience. A self starter
and a quick learner with an
exceptional
time
management skills.
SKILLS
Microsoft Office 360
Application process in Findigs
Process Improvement
Property Marketing
Strong Client Relations
Critical Thinker
Complaint Resolution
COLLECTIONS, LEASING AND RENEWAL
SPECIALIST
Mar 2019 - Feb
Crestcore Realty, LLC.
2022
Contacted residents to inform on delinquency,
encourage on-time payments and set up payment plans.
Assisted Applicants with the application process by
explaining all applicable forms.
Provided current and prospective residents with the
best possible customer service to retain residents and
lease properties.
Created work orders for move-in inspections.
Coordinated maintenance work order requests.
TECHNICAL SUPPORT REPRESENTATIVE
Alorica
Mar 2016 - Jan
2019
Supported customers with basic technical support for
internet and landlines and televisions
Handled account modifications and billing concerns
Offer products such as cable, internet, phone and
mobile
TECHNICAL SUPPORT REPRESENTATIVE
24/7 inc.
Oct 2011 - May
2015
Supported customers with basic technical support for
mobile phones, internet and landlines.
Handled account modifications and billing concerns.
Escalated help desk tickets to Level 2 / Tier 2 support
when outside the scope of L1/T1 technician support.
CUSTOMER SERVICE REPRESENTATIVE
NCO group of company
Jan 2009 - April
Processed
company.
payments
for
gas,
water
and
2011
electric
EDUCATION
Bachelor Of Secondary Education
2005
Bachelor Of Science in Psychology
2007
Property Management Career Highlights
• Identified and updated accounts with bankruptcies and keeping records of the amount owed and the
length of the delinquency.
• Developed system processes to have a smooth eviction filing process for tenants who has not paid and or
have violated a lease agreement
• Served as liaison between Managers and Attorney in all legal proceeding resulting from delinquencies.
• Reconciled and generated monthly bankruptcy and eviction reports to management.
• Conducted credit, evictions and criminal background checks for applicants using Findigs.
• Solely resolved renewal concerns for the entire company.
• Created SOP for better renewal process for future company use.
• Discovered, engaged, and advanced each prospect and follow up until they have set an appointment,
found a home within our portfolio, or decided not to move.
• Provided accurate information to residents and prospects in a courteous mmanner, andfilled all reasonable
requests or requirements.
• Prepared and properly executed Lease Agreements and related forms.
• Provided excellent problem-solving resolution skills, dealing directly with tenants and applicants to identify
problems, resolve issues, and establish positive relationships.
• Educated and trained new leasing consultants on daily duties.
• Planned and executed marketing techniques.
