Cathrine Joy Ortiz

CATHRINE JOY ORTIZ Dubai, United Arab Emirates - Summary Customer Service Executive with indepth experience in a fast-paced environment seeking an opportunity in a team-oriented company. Adept at handling a wide range of methods while accurately documenting customer issues and acquiring competency in all products and transactions while readily and positively adapting to change. Skills • • • • • • • • • • Microsoft Office AutoCAD Communication Bilingual Customer Support Attention to details Time Management Interpersonal skills Organizational skills Decision Making Product/Service Knowledge Languages • • English Filipino Personal details Birthday: January 24, 1994 Nationality: Filipino Civil Status: Married Religion: Born Again Christian - Experience Customer Service Executive (July 2018 to Present) MCL Shipping LLC – Dubai, United Arab Emirates • Offering consolidation services by sea and ensuring cost-effective and secure solutions to clients. • Negotiating quotations and handling costs. • Checking and planning the most appropriate route for a shipment, considering the nature of goods, cost, transit time and security. • Maintaining communication (with agents and clients) and control through all phases of the shipment, informing clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. • Monitoring and recording status of goods in transit. • Providing Bills of Lading, copies of commercial documents related in a certain shipment. Customer Service Executive (November 2017 to July 2018) Rentflex Car Rental LLC – United Arab Emirates • Assisted customers with food selection, inquiries and order customization requests. • Answered average of 100 calls per day, addressing customer inquiries, solving problems and providing new product information. • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. • Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events. Sales & Marketing Engineer (May to October 2017) Nippon Steel & Sumikin Bussan Corporation – Makati City, Philippines • Travelling to establish new, and maintaining existing relationships with clients. • Managing and interpreting client requirements. • Persuading clients that a product or service will best satisfy their needs. • • • • • • • Calculating client quotations and negotiating tender and contract terms. Analyzing costs and sales and coordinating sales projects. Recording and maintaining client contact data. Making technical presentations and demonstrating how a product will meet client needs. Providing pre-sales technical assistance and product education. Liaising with other members of the sales team and other technical experts. Solving client problems as well as helping in the design of steel products. Cost Engineer (April 2015 to May 2017) ASEC Development & Construction Corporation – Quezon City, Philippines • Periodically performs actual cost data gathering and reconciliation of accounts. • Prepares Budget on Site (BOS) which shall be submitted to the Project Planning and Control Manager for review and thereafter to the Project Manager for concurrence. • Prepares cost-to-go upon achieving project progress level of 30%, 50%, 70%, 90% and 95% which shall be submitted to the Project Planning and Control Manager for review and thereafter to the Project Manager for sign off along with the monthly cost outlook. • Prepares actual weekly cost report to be submitted to the Project Planning and Control Manager for review and thereafter to the Project Manager for concurrence and approval. • Monitors and controls the of Material Issuance, Equipment usage and cost per month, Man-hour cost, Sub-con billings, Cost transfers/charging. • Furnishes Finance Department with a copy of the evaluated billing for invoicing. • Prepares and finalizes project billing based on the approved progress report of the Office Engineer or reconciled and approved variation order/s which shall be forwarded to the Project Manager for review and signature, and thereafter submits the same to the Construction Manager (CM) for evaluation. Education Laguna State Polytechnic University – Laguna, Philippines Bachelor of Science in Civil Engineering-