Catherine Ylen

Catherine C. Ylen #87 San Guillermo St. Bayanan, Muntinlupa City Philippines 1772 Mobile No:- E-mail add:- PERSONAL INFORMATION: Nickname: Cathie Sex: Female Citizenship: Filipino Height: 5’1” Birth Date: December 27, 1979 Weight: 50kg. Age: 38 yrs old WORK EXPERIENCES: January 2017 – January 2018 Designation: Customer Service Representative EXL Service Duties and Responsibilities: » To provide benefits and eligibility of the patient’s coverage » To maintain confidentiality of the member’s information. » To ensure satisfaction on every provider’s concern EGS Expert Global Solutions July 2012 – January 2015 Designation: Customer Service Representative Duties and Responsibilities: » To process premium payments thru checking account or card payment » To maintain confidentiality of the member’s information. » To provide accurate information of the member’s monthly premium rate ACS Xerox Company June 2011 – June 2012 Designation: Customer Service Representative Duties and Responsibilities: » To provide accurate information of the patient’s coverage and benefits about their Health Plan. » To maintain confidentiality of the patient’s information and process their claims APAC Customer Services Inc. May 2008 – Apr 2010 Designation: Customer Service Representative Duties and Responsibilities: » To provide accurate information of the patient’s coverage and benefits about their Health Plan. » To maintain confidentiality of the patient’s information. September 2007 – February 2008 Designation: Technical Support Representative ePLDT Ventus Duties and Responsibilities: » To assist customers to their concern. » To give reliable information about technical concern, billing and inquiry on the products. Amkor Technology Phils. Designation: Production Operator February 2006- July 2006 Duties and Responsibilities: » Final Visual Inspection. » To ensure all the package rejects before handling to customer. Amkor Technology Phils. Designation: Production Operator May 2002- August 2002 Duties and Responsibilities: » Wire bonding the package to each terminals of connection. » Visualizing the physical reject. Analog Devices Designation: January 2000- July 2000 Production Operator Duties and Responsibilities: »To ensure the quality of the product by molding the package. » Visualizing the physical reject. Hotel Fleuris Palawan May 1999- January 2000 Designation: Reservation Officer/Mrktg. Asst. Duties and Responsibilities: » To prepare the reservations and the itinerary of the guests. » To explore the Palawan’s tourist’s spot and extend it to the hotel’s guests. EDUCATIONAL ATTAINMENT: Tertiary: Practicum: Secondary: Philippine Science and Technology Center- Computer Technician Graduate National Panasonic Sta. Rosa Laguna Purchasing/Acctg. Dept. Pedro E. Diaz High School- CHARACTER REFERENCES: Available upon request I hereby Certify that the above statement are true and correct thru the best of my knowledge. __________________ Catherine C. Ylen SSS:- TIN:-