Catherine Villanueva

Catherine M. Villanueva PERSONAL INFORMATION Address: 103 Mahogany Park 2 Subd., Gertrudes St., Mambugan, Antipolo City Cellphone: - E-mail Address:-EDUCATIONAL BACKGROUND 2001 - - – 1997 University of Santo Tomas Bachelor of Arts, Major in Communication Arts St. Scholastica’s Academy, Marikina Mary Seat of Wisdom School, Marikina EMPLOYMENT HISTORY Customer Service Representative Silverio Group & Vegas Area Homes July 2017 – January 2018 - Cold calls to different residential areas in California and Las Vegas looking for possible buyers or sellers of residential properties - Conduct survey to check why residents choose to stay in a certain location Customer Service Expert Maersk GSC Feb 2012 – March 2013 - Tasked to do Vessel Reconciliation - Communicates with different customers through email regarding their shipment - Sends vessel report to the partner office in New Zealand through email Customer Service Representative STARTEK April 2011 – December 2011 - Handles billing and account inquiry - Basic troubleshooting for the customer’s phone - Offers different cellphone plan suitable for the customer’s needs Verifier OMEGA DIRECT RESPONSE ASIA July 2010 – January 2011 - Background check for different companies on their applicants - Verifies the contents of the resume’s submitted by their applicant - Sends the report through email correspondence Inbound / Outbound Sales Representative SOURCEFIT - Offered self help kit for the depressed - Upselling for the retention program October 2009 – January 2010 Real Estate Consultant MEGAWORLD August 2008 – August 2009 - Market and offer different condominium units at various locations Production Assistant ABS-CBN April 2007 – January 2008 - Handle non-technical requirements for taping - Assisted during taping - Follow up on different requirement needed for the show TeleSales Representative ICT MARKETING SERVICES May 2005 – June 2006 - Market different types of credit card (American Express, American Express Platinum, Chase, Capital One)