Catherine Uche
Customer Support Officer/ Virtual Assistant
--Quelimane, Mozambique
PROFESSIONAL PROFILE
Virtual Assistant and Customer Support Officer with experience in delivering exceptional
administrative and customer service support. Leveraging a diverse skill set that includes efficient
task management, effective communication, and a strong customer focus. Ability to handle
multiple responsibilities with precision and maintain a positive and empathetic attitude in
customer interactions. Tech-savvy with proficiency in various digital tools, ensuring seamless
operations in a virtual environment.
CORE SKILLS
▪Lead Generation ▪Client Relationship Management ▪Organizational Skills ▪Communication
▪Time Management ▪Calendar Management ▪Appointment Scheduling
▪Confidentiality
▪File Management ▪Monday.Com ▪Trello ▪Asana ▪Calendy ▪Clickup ▪PickTime ▪Customer Support
▪Collaboration ▪Virtual Assistance ▪Email Management ▪Data Entry ▪Phone and Chat Support
CAREER SUMMARY
Jun. 2023 –
Present
Social Media Manager
NONSKINGS TRADING
Key Responsibilities:
Create and curate compelling content, achieving a 20% growth in followership across social
media platforms and engagement.
Establish and nurture online communities, interacting with the audience and commenters,
leading to a 15% growth in active community membership.
Utilize analytics tools to track and analyze social media performance and generate monthly
reports, achieving a 20% improvement in key performance indicators (KPIs).
Implemented paid advertising campaigns, resulting in a 30% increase in click-through rates.
Jan. 2023 –
Jan. 2024
Calendar and Event Manager
CLIENTIFY
Key Responsibilities:
Optimize executive calendars, resulting in a 30% reduction in scheduling conflicts and improved
overall time efficiency.
Coordinate logistics for events, managed vendor relationships, and negotiated contracts that led
to a 25% reduction in event-related costs.
Integrate calendar and event management tools to automate repetitive tasks and reduce manual
workload, resulting in a 30% improvement in efficiency.
Dec. 2020 –
Dec. 2023
Virtual Assistant/Customer Support Officer
LUCKY TRADING LTA
Key Responsibilities:
Acknowledged and resolved customer complaints to ensure customer satisfaction and loyalty,
leading to increased resolution rate.
Provided comprehensive administrative support, managing calendars, scheduling appointments,
and handling emails, resulting in a 95% accuracy in task completion.
Prepared documents, reports, and presentations with attention to detail, improving document
creation accuracy rate by 45%.
Feb. 2023 –
Dec. 2023
Technical Support/Sales Agent
SHOPRITE MZ.
Key Responsibilities:
Performed thorough troubleshooting and diagnosis of technical problems, targeting 90%
accuracy in identifying root causes.
Resolved technical issues reported by customers, increasing first-call resolution rate by 95%, and
ensuring efficient problem-solving.
Prepare and deliver compelling sales presentations and pitches, successfully capturing client
interest and generating new leads.
KEY ACHIEVEMENTS
Content Strategy and Creation: Successfully achieved a 25% increase in overall social media by
creating and curating engaging content.
Task Automation: Successfully identified and implemented task automation strategies, leading
to a 20% reduction in manual workload.
Budget Management: Managed social media budgets with precision, resulting in a
commendable 15% reduction in cost per acquisition (CPA).
Optimized Scheduling Efficiency: Optimized executive calendars, resulting in a 30% reduction in
scheduling conflicts and a notable improvement in overall time efficiency.
EDUCATION
2019
Nigeria Certificate in Education
Nigeia Teachers’ Institute
2024
Fundamentals of Technical Support
Cousera
2024
English for Customer Service and Call Center
Alison
2023
IT Support and Technical Skills for Remote Jobs
Digitial Witch
REFERENCES
Available on request
