Catherine Turqueza

Catherine A Turqueza Quezon City, Philippines- skype id: prettyliciouscat Objectives: Searching for an opportunity to collaborate and communicate in a cooperative environment applying my experiences in exceeding good teamwork expectations though team training and support. Work Experiences: • Shopify Smarty Had A Party www.smartyhadaparty.com Cataloging/Team Leader/Customer Service/Trainer April 22. 2019 - October 28, 2019 • Answering chats via use of Zendesk Email and chat • Answering calls using Ring Central • order processing, order refund, and cancellations using Shopify and Goflow • Creating Titles, Handles and SEO • Uploading Photos • Creating tags and listings • Publishing • Created Reviews on the website • Communicate through the use of Basecamp • Product Description • Managing New Hire Agents • Write Product Description • Train New Hired with the Business Process • Created PPT and Training Modules • Shopify Dreameans.com, Fijy.net and megagifts.com Email Marketing/ Order Fulfillment March 2018-April 2019 Part time • Answering emails/Facebook mails • Product description • Sending email promos and deals to the clients • Customer service • updating customers information • uploading tracking number • creating orders • reduplicate order • Use Gorgias • Maze.Digital Professional Virtual Assistant Accounting Services October 2017-March 2018 (contact skype id: maze.digital for reference - Mr Jonathan Mifsud) • Used XERO to document recurring invoices and receive updates. • Used Slack to communicate with the team and receive updates from the USERBACK Software. • Used Wrike to time tracking, gives you full visibility and control over your tasks, project planning and organization, an interactive timeline, communication and online collaboration • Used Linked to send INMAIL Lead Marketing • Researching Leads thru Meet Ups and Google Search • used Hunter.io and Mailtester.com to find emails if not available in their profile or website • All-around virtual assistant • 51 Talk Home-based English Tutor January 2017- September 2017 • plotting a comfortable schedule for the teacher to teach students • using specific application and powerpoint from the company to teach the student. • Teaching them with right grammars and pronunciation • perceive and interpret online behaviors; • Skinphysics.com De-duplication of account July 2017-September 2017 • Using netsuite to trace any duplicated accounts • used excel to record all the merged and duplicated accounts • Order Fulfillment • Multi tasking • Meten Home-based English Tutor January 2015-June 2016 • support group learning within the technology without the need for face-to-face meetings or pictures; • perceive and interpret online behaviors; • Emphasizing a point to show wider application • Collecting snippets up from different message and/or present in new way • Highlighting contributions that link with others in ways the group has not noticed • Correcting misunderstandings or insufficiency • Acknowledging the variety of ideas expressed in contributions • JMW Online Research Resume/Recruiter August 2014 - December 2015 • online researching using different online tool • Study customer information and demographics in relation to purchases made to formulate suggestions for marketing and further research. • Perform research on other companies and their services prices employees features etc. and make comparisons to be used to better products and services, • Search for information regarding what customers want compared to what we offer • Prepare documents charts and graphs to be presented to concerned parties • use of CareerBuilders, basecamp and google docs • New Era University Basic English Professor June 2011-September 2017 (part-time) • attending and contributing to training sessions; • participating in marketing events for the language school; • preparing information for inspection visits and other quality assurance exercises • freelance teaching on a one-to-one basis; • classroom management; • planning, preparing and delivering lessons to a range of classes and age groups; • preparing and setting tests, examination papers and exercises; • devising, writing and producing new materials, including audio and visual resources; • Orchid CYBERTECH SERVICES INC., TPG ADSL INTERNET – Australian Account Inbound Sales November 03, 2012 – August 21, 2013 • Establishes and maintains a high level of customer satisfaction in all sales transactions. • Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. • Identifies opportunities to up-sell and cross-sell customers. • Handles inquiries with regard to product, pricing order expediting, customer relations and complaints. • Handle all incoming phone calls with courtesy and professionalism. • Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks. • Responsible for handling and resolving customer inquiries accurately timely. • Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request. • AMA COMPUTER LEARNING CENTER Contact Center/English Instructor (part-time) 3/F Estolano Bldg. EDSA cor. Aurora Cubao Quezon City June 15, 2012 – October 20, 2012 - Planning, preparing and delivering lessons and workshops for groups and individuals; • designing and producing teaching materials and adapting existing materials; • carrying out assessments of students' needs; • planning schemes of work; • assessing students' progress; keeping records; attending team meetings; • attending and contributing to training sessions; • providing mainstream language support; • collaborating with class and subject teachers; • cooperating with bilingual classroom assistants; • ACQUIRE ASIA PACIFC INC Business Process Outsourcing - Australia Telesales representative – CLUBTELCO and DODO G-C Left WingLower Ground Floor, Worldwide Corp. Centre, Shaw Boulevard, Mandaluyong City, Philippines October 13, 2011 – March 30, 2012 • Determined leads to proactively sell a product or service or solicit funds. • Represents his company or organization in a professional and courteous manner. • Adds customer information into the database and updates information on returning customers. • Answers basic questions that customers have with regard to the company, organization, product or service. He logs the deposition of each telephone call into his database • IBM DAKSH Business Process Outsourcing Customer Service Associate – CITI CARDS UP AYALA Techno hub Diliman, Quezon City, Philippines July 27, 2009 – October 4, 2011 • Provide exceptional service delivery to our internal and external customers • Transform service transactions to sales opportunities. • Securing client’s important information • Resolve customer complaints/issues promptly and effectively. • Provide ongoing coaching to Tellers and Personal Banker Associates to effectively identify referral opportunities. • SYKES ASIA INCORPORATED Business Process Outsourcing Telesales Representative – HOTELS.COM 7F Sunnymede IT Center 1614 Quezon Avenue South Triangle Quezon City, Philippines, 1300 July 14, 2006 – July 15, 2009 • To take reservations • Responsible for providing quality guest service. • Assisting customers to look for their preferred hotels • Helping customers to look for other hotels if the preferred one is sold out. • To help customers in case they evacuated their homes and look for the best rates hotels. • Securing and ensuring proper credit is received. • Responsible for securing credit card information. • TELUS INTERNATIONAL Business Communications Solutions Technical Support Representative – XBOX Account 31/F Discovery Center 25 ADB Avenue, Ortigas Center Pasig City 1605 Philippines July 7, 2004 - July 2006 • Responsible for providing timely and accurate information to the customers. • Professionally and expertly recognize and diagnose technical problems. • Addressing the needs of the customer within the agreed department service level parameters. • Support all quality assurance processes. • Resolve customer complaints NEW ERA UNIVERSITY BOOKSTORE No.9 Central Avenue, New Era Quezon City Cashier August 2001- April 2004 • Calculate total payments received during a time period, and reconcile this with total sales. • Resolve customer complaints. • Compile and maintain non-monetary reports and records. • Responsible for the money that was handed by the customers. • Keeping customers important information (especially credit card information) Seminars Attended: • PRSP – PUBLIC RELATIONS of the SOCIETY OF THE PHILIPPINES Landbank Building, Malate Manila June 2006 • Volunteer Teacher Summer Kindergarten Program New Era University, Quezon City May 31, 2003 Trainings: ● ASCENDASIA Marketing Solutions Inc. Customer Service Representative - Training 18/F Robinsons Summit Center 6783 Ayala Avenue Makati City Philippines 1226 July- August 2007 • Calling customers to offer the product (answering service provider). • Upselling. • ABS-CBN GLOBAL LIMITED On the Job Training – TFC1 – Traffic Division • Perform placements of a certain advertisements in every commercial break. • Includes adding, deleting, and editing of the ad schedule information for viewing. • Converting Manila time to different time zones such as the Pacific Time, Australian time and others… • PHILIPPINE BROADCASTING SYSTEM – BUREAU OF BROADCAST SERVICES On the Job Training – Radyong Bayan, News Division • Transcribing news to broadcast news. • Announcing news on air • Production Assistant in Teledyaryo November 22, 2006 – January 08, 2007 • Volunteer Teacher Summer Kindergarten Program New Era, Quezon City May 31, 2003 • Voluntary Participation of 100 hours in “DESISYON NG BAYAN 2004” New Era, Quezon City June 5, 2004 Education: Tertiary: Secondary: Primary: AB MASS COMMUNICATION New Era, Diliman Quezon City Graduated April 2007 New Era University New Era, Diliman Quezon City- New Era University New Era, Diliman Quezon City-