Catherine T. Tordil
Customer Service Representative
11 Basilan Street, Malamig
Mandaluyong City 1550 Philippines
(--
OBJECTIVE
To join a company that values employees and where personal growth and career is moving steady.
SKILLS
Reliable and fast learner
Well-versed in English Communication
Can work under pressure with minimum supervision
Passionate in providing efficient result
EXPERIENCE
Salmat Services Incorporated, Ortigas Center Philippines - Customer service / Technical Support for PANASONIC AUSTRALIA
JANUARY 2016 – PRESENT
Confer with customers by telephone to provide information about the products and services that Panasonic Australia provide. To take orders or cancel accounts for authorized repairers and retailers.
To obtain details of the complaints and do triage to help customer resolve the issue as a first call resolution but if unresolved, book customer for a repair.
Refer unresolved customer grievances to designated departments for further investigation.
Receive and respond professionally and courteously to all customer inquiries regarding service level charges and customer disputes.
Follow up with customers to ensure changes were made to resolve customer's concern.
Maintain positive work atmosphere with a culture of respect to others.
SPI CRM, Mandaluyong City, Philippines - Advance Technical Support for Dish Satellite Network
SEPTEMBER 2013 - NOVEMBER 2015
Provide Technical and network problem solution to customers by performing a question diagnosis while guiding customers through step-by-step solution.
Discover the root cause of the problem and the action required to resolve it wherever possible using company database, customer information and collaboration with other departments.
Engage in a real-time troubleshooting while customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved.
Negotiate appointment time with the customer and educate if there is any charge in the service call.
Global Payment Process Center, Mandaluyong City, Philippines - Fraud Analyst for HSBC Bank
AUGUST 2012 - AUGUST 2013
To provide business to business payment processing service to merchants.
Ensure all our payments processing service meet the standard and demanding needs with every transaction to the United Kingdom merchants
Provide the most trusted credit card payment service in the world through generous commitment to the merchant and merchant’s customer.
Stellar Philippines Incorporated, Libis Quezon City, Philippines - Customer service for BELL CANADA
OCTOBER 2007 - JANUARY 2012
Provide telephone information from central post office switchboard. Refer alphabetical or geographical reels or directories to answer questions or suggest answer sources.
Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standard for services and evaluation of customer satisfaction.
EDUCATION
University of Northern Philippines - Bachelor of Science in Criminology
JUNE 1996 -APRIL 2000
PERSONAL INFORMATION
Date of Birth : December 11, 1975
Place of Birth: Dolores, Abra
Religion: Roman Catholic
Civil Status : Single
Citizenship: Filipino
CHARACTER REFERENCE
John Laurente - Supervisor
Salmat services Inc.
Contact #: (-
Tina Gacad - Manager
Salmat Services INC.
Contact #: (-
Christian Liam Tugbo - Assistant manager
Stellar Philippines Inc
Contact #: (-
