Catherine Rose Dela Cueva

Catherine Rose A. Dela Cueva- |-| 31 Coronado Street, Hulo, Mandaluyong City Objective To look for a company who will need my skills and experience to work as a Quality Assurance. Education 2010 Central Colleges of the Philippines Bachelor's Degree in Nursing | Philippines Experience     TrustBNB Nov 2019 – Present Property Manager (Work from Home) •Handle customer's concerns and questions regarding the property. •Check in/out assistance through Chat and phone call. •Coordinate cleaning schedule with cleaners especially when there is last minute booking. •Contact maintenance if needed. •Submit Airbnb resolution if ever the previous guest damage the property. •Create listings/ update photos to all platforms (Airbnb, Booking.com, Expedia, VRBO) •Write and Reply to reviews •Process refund/offer discounts if needed Thrive Elites Jul 2019 – Dec 2019 Virtual Assistant (Work from Home) •Outbound calls to interview of aspiring models •Send E-mail and SMS notifications for aspiring models. • Process Background check fee over the phone West Contact Services, Inc. - Alorica Feb 2014 – November 2019 Quality Assurance Representative •Performs call monitoring and provides feedbacks to operations. •Participates in customer and client listening programs to identify customer needs and expectations. •Coordinates and facilitates call calibration sessions with clients. •Provides feedback to call center team leaders and managers. Sep 2012 – Feb 2014 Technical Support Representative •Interact with customers to provide and process information in response to Inquiries, concerns, and requests about products and service •Gather customer’s information and determine the issue by evaluating and analyzing the symptoms •Diagnose and resolve technical issues involving internet connectivity, email, telephone and cable •Research required information using available resources •Follow standard processes and procedures •Identify and escalate priority issues per Client specifications •Redirect problems to appropriate resource •Accurately process and record call transactions using a computer and designated tracking software; •Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business •Stay current with system information, changes and updates Aditya Birla Minacs April 2011 - Sep 2012 Technical Support/ Customer Service Representative •Answer calls •Answer billing inquiries and resolve issues involving internet connectivity, email and VOIP •Research required information using available resources •Manage and resolve customer complaints •Provide customers with product and service information •Update existing customer information •Identify and escalate priority issues •Route calls to appropriate resource •Document all call information according to standard operating procedures •Complete call logs About Me Date of Birth:July 15, 1988 Civil Status:Married Citizenship:Filipino Religion:Roman Catholic