Catherine Prodigo

CATHERINE PRODIGO BUSINESS VIRTUAL ASSISTANT ABOUT ME CUSTOMER SERVICE EXPERT with 4+ YEARS IN BPO INDUSTRY (Chat, Email, Inbound & Outbound Calls) ACCOMPLISHED BUSINESS VIRTUAL ASSISTANT HELP DESK MANAGER with 1+ YEARS OF EXPERIENCE (Order Processing, Data Entry, Customer Support, Routes, Maps ) EXPERIENCE EDUCATION Bachelor of Science in Business Administration Major in Marketing Management FINANCIAL CONSULTANT SUTHERLAND GLOBAL SERVICES INC (Jan 2015 – Jan 2016) Financial Consultant and Billing Customer Service for Ne tSpend CUSTOMER SERVICE SPECIALIST IBEX GLOBAL PH (Feb 2016- May 2017) Customer service for Billing & Sales for AT&T US SALES & CUSTOMER SERVICE EXPERT CONCENTRIX DAVAO PH (June 2017-Nov 2018) Customer Service Expert for Sales and Billing at Macy’s USA BILLING & CUSTOMER SERVICE EXPERT CONECTYS DAVAO PH (Dec 2018-Dec 2019) Customer Service Expert for Sales and Billing at ItWorks.Inc (MLM) VIRTUAL HELPDESK MANAGER READY-SET.CO (Jan 2020-Jan 2021) Virtual Help Desk Manager for Logistics Company in the US STRENGHTS Proactive Hardworking Dedicated to Work Punctual Willing to Learn Can work with a team or Individually SKILLS & TOOLS Business & Professional Expertise Google & Windows Tools People Management Customer Service & Sales