Catherine Prober

CATHERINE C. PROBER INTERNATIONAL CITY, DUBAI, UAE EMAIL:- MOBILE NUMBER: - LINKEDIN: linkedin.com/catherineprober SUMMARY Retail Sales cum Customer Service Representative with 6+ years’ experience in the retail environment. Recognized for the ability to communicate with customers and provide exceptional service that ensures customer retention and positive feedback. Provide ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. EMPLOYMENT EXPERIENCE 10/2016 to PRESENT Retail Sales cum Customer Service Representative Reach Employment Services (ETISALAT) – Dubai, United Arab Emirates • • • • • • • • • • • Sell all mobile, home connection and business products and services Greet the customer and determine their need and wants Successful background in Customer Engagement Possess a competitive spirit and desire to meet and exceed sales goals/targets Handle all administrative aspects of the sales including: completing customer request, accepting customer payments either cash or credit/debit card and filing the completed orders and delivery dates of orders Operate the credit card machine and cash registers, cashing out customers’ selection and other items Handle customer complaints with sensitivity Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Supervisor regarding local competition and product/service needs. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Educate and engage customers through product demonstrations. Prepare the product and inform customer about the after sales support and warranty • Organize the merchandise and restock shelves as needed • Collaborating with other departments if required to ensure customer satisfaction 05/2014 to 12/2015 CUSTOMER SERVICE AGENT - TECHNICAL Teletech Customer Care Management (TELSTRA) - Cebu, Philippines • Assist customers with their mobile phone and tablet accounts. • Explain to them about their bills and process online payments. • Walk through troubleshooting their devices if issues occur and assist during first setup or activation • Inform customer of any upgrade that would be suitable with their needs or preference 01/2013 to 01/2014 LAUNDRY SUPPORT Royal Network Company Ltd. – Fukushima-ken, Japan • • • • • 08/2012 to 12/2012 Ironing and folding of the long sleeves and short sleeves using machine Manually iron those that have wrinkles which machines could not do Iron aprons, belts and kimonos Press linens and bed sheets Fold blankets and towels CUSTOMER SERVICE AGENT - FINANCIAL Sykes Asia Inc. (GUARDIAN DENTAL) – Cebu, Philippines • Assist secretaries with their dental inquiries. 12/2011 to 08/2012 CUSTOMER SERVICE AGENT - TECHNICAL Sykes Asia Inc. (AT&T MOBILE) – Cebu, Philippines • Assist customers with their issues on their internet, tv and phone connection • Process replacement and repair of product if troubleshooting doesn’t fix the issue • Assign technicians to visit customer’s premises if necessary • Inform customers of their bill and assist in upgrade • Uses Microsoft products on daily work 04/2008 to 12/2011 TECHNICAL SUPPORT REPRESENTATIVE Sykes Asia Inc. (PALM) – Cebu, Philippines • Accountable for providing high level of technical support to the customers of our clients • Handle customer inquiries and product usage guidance • Process repair/replacement of product if troubleshooting doesn’t fix it • Uses Microsoft products on daily work EDUCATION 2008 COLLEGE BACHELOR OF SCIENCE in INFORMATION TECHNOLOGY University of Cebu – Banilad Campus 2004 HIGH SCHOOL Marie Ernestine Science High School 2000 Cebu, Philippines Cebu, Philippines ELEMENTARY Marie Ernestine School Cebu, Philippines