Catherine Ochonma

Ochonma, Catherine Ulunma-Ihuomachi Rivers State, Nigeria -; --CAREER OBJECTIVE Reliable, Value-oriented, Confident, and Dependable professional bringing dedication with experience in assessing professional documentation, team management and recommending improvements with best of my efforts in achieving the organizational goal through my academic and technical abilities and understanding based on continuous learning and able to grow with a progressive organization. I possess strong communication skills, customer service and problems solving capacity, skilled in planning and managing complex situation due to a broad knowledge in a wide number of areas ranging from in proficiency, general services operations, marketing techniques aimed at achieving desired goals of profitable, client acquisition and retention and customer satisfaction. SKILLS/AREA OF EXPERTISE Bookkeeping Software Proficiency, Customer Service Expert, Supervising, Enhancing Teamwork, Data Entry, Strong Organizational Skills, Negotiation and Persuasion Skills, Detail Oriented, Excellent Written and Verbal Skills, Microsoft Suite Proficiency, Business Acumen and Proactive, Result Oriented. Professional and Discreet. Project Planning and management, Relationship Building and Networking WORK EXPERIENCE ATM Custodian United Bank for Africa (UBA) | August 2022 till Date Outline: Maintained cash availability and accounting of 3 Automated Teller Machine (ATM) on a daily basis. Provided customer assistance with balance detail and other inquiries.  Ensured Optimal performance of all ATM Terminals within my coverage  Evaluated systems according to predetermined checklist and noted issues  Trained customer employees and managers on machine use and maintenance.  Streamlined repair processes to minimize day today downtime and increase overall productivity  Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity. Carry out first level maintenance FLM.  Maintained integrity and accuracy in financial transactions and reports.  Ensured reconciliation of all debit disputes are resolved within TAT. Bank Teller United Bank for Africa (UBA) | June 2022 till Date Outline: Accurately processed 25+ customer transactions per hour and developed personal strategies to reduce TAT (Turn Around Time) by over 25%  Dealing with various customer deposits and withdrawals.  Bill payments.  Inter-bank funds transfer.  Resolving business account inquiries.  Balancing cash daily. Customer Service Rep / Regional Sales Executive. Allianz Insurance Plc. | November 2020 – Till Date. Outline : Key contributor resulting in a 15% growth in profits and 60% in volume. Sold insurance and investment products to prospects and clients and administration and marketing support for a financial representative.  Interact with Clients on face-to-face appointments, analyze their Insurance and Health needs, and promote the clients Insurance packages based in their needs.  Assists with the development, writing, and communication of marketing plans, promotional recaps, creative briefs, project recommendations, and presentations  Demonstrates success supervising and maintaining marketing plans, programs, and initiatives that are strategic assets to the business and all clients  Analyses marketing and competitive data and consolidates findings to support local and national marketing strategy development  Effectively utilized a variety of marketing channels and Customer relationship skills to deliver optimal retention and growth within the customer base Frontline Officer/ Accounts Personnel. Gosier Ventures Ltd | October, 2016 – November, 2017 Outline : Business partnering with operational teams to ensure budgets are robust and forecasts are accurate, and to undertake financial and non-financial analysis to support strategic and operational decision making. • • • • • • • • Handle accounts payable and receivable teams. Maintain records of business costs, such as for labor and materials. Check invoices for inaccuracies in reporting. Reconcile accounts with the general ledger. Handle general account queries. Contact clients about invoices that are past due. Practice basic accounting functions for the company. Process refunds for clients. EDUCATION B.Sc. Banking & Finance (WES Certified) Abia State University, Uturu |- INTERESTS Networking, Travelling, Volunteering and Meeting new people REFERENCES Available on Request