- Reply rate:
- 20.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 32 years old
- Location:
- Bacolod City, Negros Occidental, Philippines
- Experience:
- 10 years
CATHERINE CASTRO
Virtual Assistant
Dedicated and detail-oriented Customer Support with
10 years of experience. Eager to help your business grow
by providing excellent customer service. Making sure
customers are satisfied and happy to keep them
patronizing the service.
CONTACT
--live:.cid.4b-f22770
SKILLS
EXCELLENT VERBAL AND
WRITTEN COMMUNICATION
SKILLS
TEAM PLAYER
GREAT INTEGRITY AND
ACCOUNTABILITY
FAST LEARNER
RESULTS-DRIVEN
DETAIL ORIENTED
BASIC GRAPHIC DESIGN
HIGH TYPING SPEED
ACCURACY
IMPECCABLE CUSTOMER
SERVICE
TOOLS
TIME DOCTOR
FRESH SALES
FRESH CALLER
CANVA
SLACK
MS WORD
MS POWERPOINT
MS EXCEL
GOOGLE DRIVE
GOOGLE DOCS
GOOGLE SPREEDSHEET
MONDAY.COM
GO HIGH LEVEL
DR. BIZBOOM
OPTIMANTRA
CLOCKIFY
PROFESSIONAL EXPERIENCE
SPHERE ROCKET| CLIENT CARE SPECIALIST
SEPT 2022– MARCH 2023
Key responsibilities:
ASSITING CLIENT WITH WEBINAR
Data Entry
SENDING Appointment reminders
Checking paper works
COLD CALLING
OPENMED INC., | OPERATION SPECIALIST
NOV 2021– AUG 2022
Key responsibilities:
Qualify patients for genetic testing
Data Entry
Calling out patients who wants to do teleconsultation
Appointment Setting for telemedicine consultation
Creating appointment for Doctors
RMS COLLECT INC., | CUSTOMER SERVICE REPRESENTATIVE
JUNE 2017 - OCT 2022
Key responsibilities:
Activate and cancel phone service
Answer customer queries
Troubleshoot phone / phone service
Handling complaints
Creating ticket for escalations
Transcom Worldwide Inc., | Customer Service and Tech
Support
OCT 2011 - APRIL 2017
Key responsibilities:
Inbound home delivery specialist
Reschedule / Cancelling delivery
Sending out technicians
Outbound Verification / calling out banks to verify cards
Answering customer inquiries through email
Troubleshooting cable/ phone / internet service
Upsell products
Handling complaints
APPEN / QA WORLD | Transcriber
Key responsibilities:
transcribing audio recordings
HELPING HANDS | Social Media Intern
Key responsibilities:
Basic Canva Graphic design
Social media post
Updating clients information list on monday.com
