Catherine Narcelles Ledesma

 Professional Experience: Aug 2015-Oct 2016 Customer Service Representative Telstra powered by Teletech Serves as a consultant for Dedicated Moves team department Process all types of telecommunication  orders such as home phone connection, bundle connections, pay tv and mobile connection. Answers quarries of all customers based in Australia, accepts online payments, process moving services of customers from one address to another. Feb 2008 - Aug 2013 On line English Teacher Duzon EnH On line English teachers for Koreans. Handles 10-12 students a day. Follows a teaching material called TBLT on a 20 mins/ student basis. (Task Base Learning Technique). Handles students from pre-school, elementary, high school, college, employees and retired individuals. Adept in teaching basic to business English. Evaluates and checks theme writing compositions of Korean students from Elementary to High-school students. Assists college students in preparation for IELTS and TOEFL exams. April 2004 - April 2005 Customer Database Management Assistant Bristol Myers Squibb-Mead Johnson  Makes 40 outbound calls/day to members of the Mead Johnson Family Beginnings Program. Counsels mothers regarding pre-natal and post natal. Provides informations and benefits of Mead Johnson products. Answers querries about nutrition, natal and maternal concerns. March1999 - May 2000 Medical Receptionist Asia Pacific Diagnostics and Medical Services Provides assitance to doctors, medical technologies and clients regarding all medical prodedures. Data encoding and filing of patients personal and medical records. Basic Cashiering. Screens and answers all phone calls and mails. Coordinates all health insurances of patients. Trained in Cairns, Australia. Education 1997 Fatima Medical College Bachelor's/College Degree in physical therapy Skills Driving, Teaching English, Hosting Skills, Organizing Events, Singing And Dancing, MS office Languages Excellent in spoken and written: English and Filipino Objective: To render an excellent customer service assistance using my acquired skills academically and experience. Interpersonal Trait and Attitude 1. Adept in the multicultural environment 2. Adept in the medical and health related environment 3. Has received training for Customer relations Abroad (Australia) Personal background: Female Married with 2 children Born again Christian