CATHERINE M. MENDOZA-
-
Pasig City 1600
ABOUT ME
A natural-born leader and a team player with extensive administrative and B2B sales operations
experiences. Upholding a service-oriented behavior, taking every task with integrity and
accountability. Has an eye for details and with high regard and understanding of the importance of
confidentiality and information sensitivity.
SKILLS
WORK EXPERIENCE
Data entry
Order Entry & processing
Order Management
Admin & Bookkeeping
Customer Service
Logistics
Payroll
Sales Operation Specialist
Sep 2021 — June 2024
WESTCON - COMSTOR (NZ)
Daily queue monitoring and assigning of team’s ticket.
Process all orders efficiently, accurately and in line with policies and procedures.
Processing manual and EDI orders end-to-end.
Run report for weekly meetings on all pending and processed tickets.
Daily liaison with quotes team, warehouse, and vendors.
TOOLS
SAP / ERP
Oracle
Hubspot
Freshdesk
Salesforce
G-site
G-suite
Xero
Teams
Aroflo
Processing both IT hardware and software, licenses, and warranty products.
Providing customers update on ETAs, stock, and status of their order.
Processing complex quoted orders with pricing based on the approved quote by the
vendors while maintaining and observing SLAs
Purchase order processing and placing to the vendor.
Achievement: Processed high dollars and business-impacting orders with no error.
Admin & Bookkeeping Assistant
Aug 2018 — Sep 2021
SATELLITE OFFICE PTY LTD (AU)
Managing service and accounts, with zero inbox approach.
Monitoring and answering all incoming email queries.
Processing received service job/ work order PO while maintaining and observing SLAs.
Updating customers and building managers on service statuses.
Creating and sending quotes
Creating and sending invoices
Stock monitoring, recording and adjustment.
Team coordination, liason via phone and emails.
Preparing deposit, revisit and balance invoices.
Following up on client outstanding invoices (accounts receivables).
Doing account reconcilliations in Xero.
Preparing supplier monthly statement and chasing missing invoices (accounts receivables)to be reconcilled in Xero.
Accounts and profile creations.
Achievement/s: Commendation for managing statements before the deadline.
Senior Sales Support
INGRAM MICRO PHILIPPINES (NZ)
Aug 2014— July 2018
Processing Manual and EDI orders accurately within the given SLA.
Processing simple to complex orders.
Order management including cancellation, order update, amendment, special instruction, ETA checking and dispatch
Coordinating with warehouse team, product managers, buying team for ETA and direct ship orders.
Processing urgent orders, 1-3 hour delivery and same day courier request within Auckland.
Processing escalation cases/inquiries from external and internal customers.
Assist team members regarding cases and processes.
Process complex cases and coordinate with appropriate team for faster case resolution/closure.
Achievements:
Promoted from Sales support rep I to Senior Sales Support (Rep II)
Received Blue Straggler award for the most improved agent in October 2015
Received multiple commendations from partners, key accounts support & vendors
Process Executive
Feb 2013 — Aug 2014
INFOSY BPO LTD (US)
Conducting case investigation and resolve customer issues related to logistics and returns.
Navigating Cisco tools efficiently for order statuses, SKU, stock, shipment, and invoice information checking.
Providing customer tracking information such as POD, POC, COO, Packing Slip, and Commercial Invoice.
Contacting Couriers: FedEx, DB Schenker, AB4, TnT, expeditor, UPS, and DHL (outbound) to track/locate Cisco orders.
Sending daily email updates to customers regarding the status of the case they raised (via case portal).
Escalating orders and calling customers when necessary, especially orders that require urgent resolution.
Receiving Inbound/transferred calls relating to shipment.
Daily liaison with Cisco internals, key accounts and manufacturing planners for pricing/discount, SKU and ETA
accuracy.
Achievements:
Received no global error.
Certified to receive inbound calls and cross-training passer.
Payroll Officer
Sep 2012 — Jan 2013
SUCESS HUMAN RESOURCE (SG)
Calculating manual timesheet, ensuring hours and minutes, holidays, rest days and special pays are being calculated.
Accurate printing of salary voucher/payslip on the given cut-off/pay out month required
Answering phone calls regarding pays and responding to email queries daily.
Processing monthly payroll and uploading file through bank’s system/Giro processing.
Ensuring salary being uploaded in the system is balanced and accurate.
Data entry/Profile encoding, ensuring data are accurate.
Running errands for payroll such as depositing checks in the bank before they closes and arranging couriers
Ensuring disputes are being handled through special crediting and check Issuance.
HR & Payroll Admin Coordinator
Apr 2010 — June 2012
RESULTS COMPANIES (MNL)
Assisting applicants
Data keeping and filling
Conduct onboarding process
Printing all employees’ payslip
Answering all payroll general Inquiries, face to face, phone and email.
Assisting resigned employees in getting their back pays.
Daily processing of all agents valid missing time stamps, lost hours and minutes.
Tracking and updating exception requests through share drives & share point excel based tracker to avoid
pay disputes.
