Catherine Martinez
BUSINESS SUPPORT | SOCIAL MEDIA MANAGER
WORK EXPERIENCE
SOCIAL MEDIA ASSISTANT
Freelancer | June 2019 - Present
EXECUTIVE
SUMMARY
I'm a Licensed Guidance
Counselor turned out to be
Freelancer specializing in Social
Media Marketing and Business
processes.
SKILLS AND
EXPERTISE
Marketing (email, social media)
Business process creation
People Management
Customer Service
Product Research
Transcription
Writing
TOOLS USED
Monday.com
Jira/Confluence
Asana, Trello, Copper, ServiceM8
Planoly, Hootsuite, Sprout
Filmora, Adobe Premier, Canva, Toonly
Shopify, Vend, PandaDoc,
Wix, wordpress, Xero, Quickbooks,
Google docs/sheets/slides
CONTACT ME AT:
Email:-Phone: (-
Website:
https://cathmartinez.wixsite.com/website
LinkIn: https://www.linkedin.com/in/catherinemartinez1982/
Skype: live:prettykatz
Create/curate and schedule posting of contents
Create/run campaigns in FB & email
Engage with audience, answer to inquiries
Submit reports of progress, strategize
BUSINESS SERVICE SUPPORT
Kasbah-Zenza | June 2018 - Present
Provide Administrative support to specified clients.
Research work, Data entry, quotes creation, etc.
Assist to manage internal projects, process
implementation, and other business action items
Learn and apply the concepts of Project
Management
UNIVERSITY GUIDANCE COUNSELOR
Father Saturnino Urios University
|-
Saint Joseph Institute of Technology |-
Northern Mindanao Colleges
|-
Designs/prepares and implements guidance programs
and services.
Provides counseling to students
Updates records of Counseling.
Consults Advisers on personal problems of students.
ONLINE ENGLISH TUTOR
RareJob Inc. |-
Teaches Japanese students who wants to learn the
English language.
Responsible in meeting or exceeding students'
expectations as they are considered to be a valued
customers.
CUSTOMER SERVICE SPECIALIST
Convergys Philippines Inc. | Feb.2009 -Oct. 2009
Sykes Asia Inc.
| May 2004- Feb. 2009
Helped customers insure their cars through phone.
Catered their related needs such as paying bills and
updating address over the internet and phone.
Exceeded customer satisfaction by giving excellent service
as a representative of the insurance company.
Complied with other related work.
