Catherine Mae Bonaoy

=================================================================================== CATHERINE MAE UNDANGAN - BONAOY Permanent Address: #5 Salindatu St., Jerome Ext., Agdao, Davao City, Philippines 8000 Present Address: Unit 4 1043, Sta Lucia Road, Talisay , Philippines 6000 Mobile: - Email: -=================================================================================== CAREER OBJECTIVE To be able to obtain a position in a dynamic company that will utilize my talents and abilities with room for advancement. OTHER SKILLS Knowledge in Microsoft Word, Microsoft Excel, Microsoft Powerpoint Skills in Research Development Coaching and Mentoring PROFESSIONAL EXPERIENCES: November 2016 - PresentPart Time Online ESL Tutor I-scream English United Kingdom February 03, 2014 – PresentConsultant for COTM Telstra powered by Teletech Level 11, Ebloc2 Asiatown IT Park, Lahug, Cebu City March 21, 2011 – November 2013Customer Care Specialist (Sprint) Convergys Philippines Arcenas St., Banawa, Cebu City October 2010 – December 2010Part Time Quality Control TSN Network – Marlboro Yokohama, Japan Part Time English Tutor Pera – Pera World Kawasaki, Japan November 2009 – September 2010Quality Assurance Specialist Sutherland Global Services Luisa Sq. IT bldg. Jacinto Ext. Davao City, Philippines April 16, 2007 – July 19, 2009Quality Assurance Analyst Cyber City Teleservices Sobrecarey St., Davao City, Philippines May 09, 2005 - April 16, 2007Call Center Agent II - IV Cyber City Teleservices Sobrecarey St., Davao City, Philippines February 11, 2006 – June 06, 2006Sourcing/New Hire Trainer Cyber City Teleservices Sobrecarey St., Davao City, Philippines June 17, 2004 – May 09, 2005 Call Center Agent I Cyber City Teleservices Clarkfield, Pampanga EDUCATION: June 2000 – March 2004Bachelor of Science in Business Administration major in Marketing Ateneo de Davao University Jacinto St., Davao City, Philippines June 1996 – March 2000Secondary Education Holy Cross of Agdao Davao City, Philippines June 1990 – March 1996Elementary Education Kapt. Tomas Mont Sr. Central Elem School Davao City, Philippines TRAINING AND SEMINARS ATTENDED: QA CORE and QA Lite Training Sutherland Global Services Jacinto Ext. Davao City. QA LEAD Training (Leadership/Excellence/Achievement/Development) Sutherland Global Services Jacinto Ext. Davao City. MS Excel Training Sutherland Global Services Jacinto Ext. Davao City. FISH Training Cyber City Teleservices Sobrecarey St., Davao City, Philippines LEAdership Training Cyber City Teleservices Sobrecarey St., Davao City, Philippines QA Training Cyber City Teleservices Clarkfield, Pampanga CHARACTER REFERENCE: Sofia Grace Arias – Mascardo Quality Assurance Supervisor Sutherland Global Services Jacinto Ext. Davao City- Jen Bantique Real Time Analyst VXI Global Solutions Bajada, Davao City- Abe Leah S. Vick Team Leader Convergys Philippines- Arcenas St., Arcenas Estate, Banawa, Cebu City