Catherine Kilei

CATHERINE NGINA | Remote Virtual Assistant | Remote Administrative Support | AI & Data Analyst| Remote Customer Service Representative | Data Entry | Ecommerce Sites Management | Junior Flutter Developer- - | LinkedIn: www.linkedin.com/in/catherine-ngina-1988aa143 Kenya (Available for Remote Work Worldwide) Portfolio: Available upon request PROFESSIONAL SUMMARY Highly organized and tech-savvy Virtual Assistant, Remote Administrative Support, and AI/Data Analyst professional with a strong background in digital operations, data analysis, AI evaluation, WordPress website management, customer support, and data management. Experienced in supporting businesses remotely through calendar management, email management, data entry, research, lead generation, data cleaning, and report preparation. Motivated professional with strong analytical thinking, problem-solving, and communication skills. Proficient in Google Workspace, Microsoft Office, Excel, Python (basic), project management tools, and CRM systems, with additional technical experience in WordPress development and Flutter mobile app development. Known for attention to detail, ability to manage multiple priorities, and a track record of leveraging data and AI tools to generate actionable insights in fast-paced remote environments. CORE TOOLS & PLATFORMS Data Analysis & AI Tools:      Python (data analysis, basic scripting) SQL (data queries, database management) Excel / Google Sheets (data cleaning, pivot tables, formulas) Tableau / Power BI (data visualization, reporting) AI Tools (ChatGPT, AI evaluation platforms, basic machine learning tools) Administrative & Remote Work Tools:      Google Workspace (Docs, Sheets, Slides, Drive, Gmail) Microsoft Office (Word, Excel, PowerPoint, Outlook) CRM Systems (HubSpot, Zoho, Salesforce) Project Management Tools (Trello, Asana, ClickUp, Monday.com) Communication Tools (Microsoft Teams, Slack, Zoom) Web & Technical Platforms:        WordPress (website management, content updates) Flutter (basic mobile app development support) Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) Microsoft Office (Word, Excel, PowerPoint) Asana | Trello | Slack | Zoom | Google Meet | Calendly | Dropbox | Notion | Canva CRM Tools | WordPress | WooCommerce | Shopify Data Entry | Lead Generation | Calendar Management | Email Management | Research KEY SKILLS Virtual Assistant & Administrative Support:      Calendar & Email Management Document Preparation & Project Coordination Workflow Optimization & Digital File Organization Research & Travel Planning Conflict Resolution & Active Listening Customer Service & Communication:    Customer Service Support & Client Communication Phone Communication with Attention to Detail Live Chat Support & Fast, Accurate Typing CRM & Technical Tools:    CRM Management & Lead Generation (HubSpot, Zoho, Salesforce) WordPress Website & E-commerce Management Online Research & Data Entry Data Analysis & AI Skills:       Data Analysis & Reporting Excel & Google Sheets (Pivot Tables, Formulas, Data Cleaning) Python Programming (Basic Scripting & Data Analysis) SQL & Database Management Data Visualization (Tableau, Power BI) AI Evaluation & Machine Learning Awareness Soft Skills:     Attention to Detail Analytical & Critical Thinking Time Management & Multi-tasking Problem Solving & Quick Learner PROFESSIONAL EXPERIENCE Virtual Assistant & Customer Support| ALX Africa – Remote April 2020 – April 2024          Managed email, calendar, and meeting scheduling for multiple clients Provided customer support via email and chat, resolving client queries efficiently Maintained and updated WordPress websites and e-commerce stores Coordinated tasks and projects using Trello and Asana Conducted research, prepared reports, and organized digital files for operational decisions Coordinated project workflows using Trello, Asana, and ClickUp Managed calendar and email scheduling for multiple clients Conducted virtual meetings and supported remote collaboration Assisted with digital strategy planning and workflow optimization Call center| Customer service | Airtel Kenya – Remote (Contract) January 2021 – March 2022         Handled customer email inquiries and responded professionally. Provided administrative support and resolved client requests Maintained accurate records and updated client information in databases Recorded customer interactions and provided solutions to customer concerns while maintaining a positive customer experience. Escalated complex issues to the appropriate department when necessary Maintained clear communication while handled multiple conversations simultaneously Assisted clients with questions troubleshooting and service information. Responded to customer inquiries through chat and email in a timely and professional manner. E-commerce Virtual Assistant | Kilimo by Urban Fresh – Hybrid|Part time January 2019 – July 2021     Managed online store operations including product listings, inventory, and content updates Provided customer support via email and messaging platforms Maintained WordPress/ WooCommerce store functionality Prepared sales reports and organized digital records using Google Sheets and Excel Data Analyst / AI Project Lead | (Self-directed / Academic / Freelance) May 2019 – May 2026     Analyzed datasets using Python, SQL, and Excel to generate actionable insights Built dashboards using Tableau / Power BI to visualize trends and metrics Assisted in evaluating AI models and improving accuracy of data-driven solutions Prepared reports and documentation for data-driven decision-making EDUCATION Bachelor’s Degree in Computer Science & Information Technology The East African University | Second Class Upper Division | Graduated July 2020 TECHNICAL SKILLS     WordPress | WooCommerce | Shopify Google Workspace | Microsoft Office | Zoom | Trello | Asana | ClickUp CRM Platforms | Klaviyo & Email Marketing Tools Flutter (Junior Mobile App Developer) REMOTE READINESS      Reliable computer with updated software High-speed and stable internet connection Comfortable working across global time zones Experienced with remote collaboration tools Strong ability to work independently and manage deadlines REFERENCES Samson Mabelle Head of Department IT operations ALX Africa Email:-Phone number: - Charis Kavita Head of Digital Strategist Share Point Email:-Phone number: -