Catherine Joyce Paulino

Catherine Joyce Paulino GENERAL VIRTUAL ASSISTANT OBJECTIVE To acquire a stable job where I will be able to use and share my skills and knowledge to enable the organization to meet its goals and objectives. WORK EXPERIENCE ONBOARDING COACH / TRAINER - C21 NORTHWEST Train and On-board newly hire agents Collaborate with the managers for a better performace Planning, developing and implementing various action plans in order to improve our Inside Sales agent's performance Provide real time support and coach Inside Sales agents Identifying and implementing different ways to boost the company’s reputation TEAM LEADER - CONVERGYS PHILIPPINES CONTACT Manages team performance by providing weekly coaching 7615 Granada Street, Marcelo Green Village, Parañaque City Philippines - 1700 -- www.linkedin.com/in/phauletz skype: phauletz EDUCATION Eulogio "AMANG" Rodriguez Institute of Science and Technology BS Electronics and Communication Engineering 2005 - 2008 Victorino Mapa High School Identifying both high flyers and outliers in the team to provide developmental plans for high flyers/effective action plans for outliers for better results and improvements. Processed regularizations, disciplinary action forms and other papers for documentary and tracking purposes. Collaborating with the managers and other leaders for new strategies to improve site's performance. WORKFORCE - CONVERGYS PHILIPPINES Creates specialized communication plans to promote globally process alignment for the company Manages man power to make sure enough headcount to provide service to our clients Track performance to accurately manage financial aspects of the company Attend conference calls for tools and system maintenance Drives performance and attendance on a daily basis Creates hourly, daily, weekly and monthly reports for site's performance Reinforce company policies, rules and processes. Creates and plots schedules and manages off time for all Real time support to employees PROFESSIONAL SKILLS Communication Mendiola St, Manila Collaboration 2001 - 2005 - High School Diploma Analytical Thinkin Pio del Pilar Elementary School Grade school honor Action Planning Development Execution INTERESTS 1998 - 2005 READING, WATCHING MOVIES R E F E R E N C E S A V A I L A B L E SHARING BEST PRACTICES AND IDEAS U P O N RESEARCH AND LEARNING NEW THINGS R E Q U E S T PLAYING GAME CONSOLE