Catherine Joyce Paulino

Catherine Joyce Paulino PROJECT MANAGER + ADMINISTRATIVE SUPPORT WORK EXPERIENCE OBJECTIVE ONBOARDING COACH / TRAINER - C21 NORTHWEST To acquire a stable job where I will be able to use my skills and knowledge to enable the organization to meet its goals and objectives. To train and OnBoard newly hire agents Collaborate with the managers for a better performance Planning, developing and implementing various action plans in order to improve our organization's performance ,Recruit, resume screening and interviewing applicants Provide real time support and coaching sessions Identifying and implementing different ways to boost the company's CONTACT reputation Ph2 Blk6 Lot30 Sabella Village, Brgy Panungyanan, Gen Trias Cavite Philippines - 4107-- TEAM LEADER - CONVERGYS PHILIPPINES Manages team's performance by providing weekly coaching Identifying both high flyers and outliers in the team to provide developmental plans for high flyers and effective action plans for outliers to get better results and performance. Process regularizations, disciplinary action forms, and other papers for documentary and tracking purposes. Collaboration with the managers and other leaders for new strategies to improve site's performance. Skype - live:catherinejoyce.paulino SME - CONVERGYS PHILIPPINES Creates specialized communication plans to promote global process alignment for the company Manages manpower to make sure enough headcount to provide service to our EDUCATION clients. Track performance to accurately manage financial aspects of the company Eulogio "AMANG" Rodriguez Institute of Attend conference calls for tools and system maintenance Science and Technology, Manila, PH Drives performance and attendance on a daily basis BS Electronics and Communications Engineering Reinforce company policies, rules and processes. Creates and plots schedules and manages time off for each staff. Real time support to all employees. 2005 - 2008 PROFESSIONAL SKILLS Marketing Communication Victorino Mapa High School Mendiola, Manila Administrative Support Customer Service 2001 - 2005 Analytical Thinking Development Execution Pio del Pilar Elementary School INTERESTS Pureza, Manila- Watching Sharing best Thought- Researching movies practices and Provoking and learning ideas ideas & new things discussions R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T Catherine Joyce Paulino PROJECT MANAGER + ADMINISTRATIVE SUPPORT WORK EXPERIENCE OBJECTIVE PROJECT MANAGER - FITTERDOCS LLC To acquire a stable job where I will be Manage calendar and emails able to use my skills and knowledge to Attend huddles and meeting - take notes of minutes of the meeting enable the organization to meet its goals and objectives. Planning, developing and implementing various action plans in order to improve our organization's performance Analyzing data and performance of the team monthly, quarterly & yearly Create action plans that would improve the performance Identifying and implementing different ways to boost the company's CONTACT reputation Ph2 Blk6 Lot30 Sabella Village, HELPDESK SUPPORT - BHGRE BROKERMINT Brgy Panungyanan, Gen Trias Handles problem tickets Cavite Philippines - 4107 Providing support to the agents - Manage Brokermint file - uploading documents, approving documents, - Answer inquiries creating CDA, checking all the important dates per transactions GENERAL VIRTUAL ASSISTANT - LESLIE GUILEY Skype - live:catherinejoyce.paulino Manage her social media accounts Create Facebook Ads for her Facebook business page Track her daily tasks and make sure 80% of the tasks per day are completed Creates graphic to be posted on social media Data entry tasks EDUCATION Maintain rental property instagram page Eulogio "AMANG" Rodriguez Institute of Other admin tasks Attend coaching call and take notes of the session Science and Technology, Manila, PH BS Electronics and Communications Engineering PROFESSIONAL SKILLS Marketing Communication 2005 - 2008 Administrative Support Victorino Mapa High School Mendiola, Manila Customer Service Analytical Thinking Development Execution 2001 - 2005 Pio del Pilar Elementary School Pureza, Manila- INTERESTS Watching Sharing best Thought- Researching movies practices and Provoking and learning ideas ideas & new things discussions R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T