Catherine Joy Laway

Executive Admin & Customer Support Partner for US Businesses

Are you a business owner spending more time on emails and scheduling than on growing your company? I help entrepreneurs reclaim their day by bridging the gap between efficient administration and exceptional customer care.

With a dual background as an Administrative Assistant and a Customer Support Specialist, I bring a unique blend of "behind-the-scenes" organization and "front-facing" professionalism to your team.

How I Support Your Success:

• Administrative Excellence: I master the "busy work"—from complex calendar management and Inbox Zero to precise data entry and file organization.
• Customer Success & Retention: Drawing from my extensive support background, I handle your clients with empathy and speed via email and chat, ensuring high satisfaction scores.
• Operations & Logistics: Research, document formatting, and managing the daily workflows that keep your business running while you sleep.
• Adaptability: I am a quick study with new tech stacks (G-Suite, Slack, CRM tools) and am always ready to optimize your current systems.

Services I Offer:

• Administrative & Virtual Assistance

• Email & Calendar Management

• Appointment Scheduling & Personal Assistance

• File Management & Organization

• Data Entry, Typing & Document Formatting

• Research & Data Gathering

• Customer Service & Support (Email & Chat)

My Mission:

To be the dependable "right hand" you can trust. I don't just complete tasks; I provide the structure and peace of mind you need to focus on the big picture.

📩 Ready to lighten your workload?

Let’s connect and discuss how I can support your goals.