CATHERINE
JOLITO
ABOUT ME
I'm a seasoned sales pro with
extensive outbound sales and cold
call experience ready for a new
opportunity with incredible
growth poten al. I thrive in a
compe ve organiza on and as
someone with perseverance,
excep onal communica on skills,
and a goal-driven work ethic, I am
ready to significantly impact your
organiza on as your Sales
Development Representa ve.
EDUCATION
JOBGET | UPWORK /
HUBSTAFF
Boston
May 2022 - Dec 2022
-
Team Lead - Sales Development Representa ve
• Call local businesses ranging from restaurants to retail stores
and manage the sales cycle from start to finish.
• Set up mee ngs and perform sales presenta ons or demos.
• Cul va ng customer rela onships with clients ranging from
managers, directors owners, and CEOs
• Leading a team of 4-6 SDRs
• Doing daily huddles, bi-weekly one on ones, and if necessary
listening to recordings of teammates to help SDRs improve
SECURRANTY |
UPWORK
Jan 2022 - Present
Admin Assistant/Account Manager/Team Leader
• Ac ng as a point of contact among employees and clients
• Set up mee ngs
• Oversee performance of the work from home staff
• Provides a mely solu on to Business Customer's issues
• Maintain a posi ve rela onship between clients
• Handles escala on issues and calls from Business and regular
customers
University of St La Salle / Bacolod
City / 2007
• Delega ng tasks to staff
License
PRC Registered Electronics
Engineer
November 2007
License Number:-
Technological University of the
Philippines - Visayas / Talisay City
/ 2003
-
WORK EXPERIENCE
BACHELOR OF SCIENCE IN
ELECTRONICS AND
COMMUNICATIONS
ENGINEERING
COMPUTER ENGINEERING
TECHNOLOGY
live:.cid-b7dcdd1eb
• Coaching staff as needed
• Providing Sales demos to Business Customers
• Using tools such as Ring Central (admin), Skype, CRM, Google
Drive, Doc, Calendar, and Sheet
SECURRANTY |
UPWORK
Aug 2021 - Dec 2021
Sales Execu ve
• Generate quotes for B2B customers
• Follow-up warm leads
• Appointment se ng
• Present product and service via WebEx presenta on to B2B
customers
LINKS
• Make modifica ons to quotes and selec on documents
• A er-sales support
Upwork:
h ps://www.upwork.com/freelanc
ers/~0196be85159d531d78
Linkedin:
h p://www.linkedin.com/in/cather
inejolito
• Lead genera on
UNLIMITED
FURNITURE GROUP |
UPWORK
Apr 2021 - Apr 2021
Facebook:
h ps://www.facebook.com/khate
724
Customer Success Manager
• Manage orders and see them through comple on
• Communicate with customers, vendors, delivery partners, and
colleagues to resolve customer issues
• Respond to email inquiries
• Responsible for tracking the orders and monitoring the
progress
• Phone and chat support
SKILLS
• Claims
• Using tools such as Slack, Zoiper, Live Chat Inc, Google Sheets
CUSTOMER SUPPORT
SALES
APPOINTMENT SETTING
BRAINIAC MEDIA
LLC | UPWORK
Dec 2020 - Apr 2021
Experienced Customer Service Representa ve
• Email and chat support
• Phone support
TELEMARKETING
• Order processing, tracking, checking, and upda ng the status
• Using the following tools: CRM, Shopify, Live Agent
PRODUCT ONBOARDING
CONVERGYS | TIME
WARNER CABLE
Bacolod City
Aug 2015 - Jan 2016
Subject Ma er Expert & Sales POC
• Providing knowledge, resources and informa on to support
agents
• Handling escalated calls from agents.
• Coaching and training agents on improving Customer
Interac on and offering advisors guidance.
• Show a comprehensive knowledge of products and services
and their compe ve advantages through con nues selfimprovement and following quality standards.
Sales POC
• Assis ng with the selling of our services and assis ng to
maximize sales
• Mo va ng the agents and crea ng an atmosphere of healthy
compe on among employees.
• Delivering reports for senior managers.
• Providing agents with construc ve feedback
CONVERGYS | TIME
WARNER CABLE
Bacolod City
Jan 2008 - Aug 2015
Technical Support Specialist
• Set up wireless modems and home networks to enable
customer access to the Internet
• Troubleshoot TCP/IP, proxy, and DNS issues.
• Communicate clearly and effec vely with customers,
colleagues, and management to quickly resolve issues and
ensure customer sa sfac on.
• Diagnose and resolve technical hardware and so ware issues
involving internet connec vity issues
• Email Client setup and troubleshoo ng email issues
• Security so ware installa on and configura on
