Catherine Gantong

OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EXPERIENCE Rocket Station |Virtual Assistant [June 2020-Present] ● Appointment Setter o Cold Calling o Gauge motivation of potential sellers o Endorse Hot Leads to client ● Training of Real Estate essentials for Investors. ● Proficient in handling objections for seller lead calls, determining between a warm or cold lead. ● Trained on Podio CRM ● Creating Buyer's Lists ● Valuation of Comps with or without the MLS ● Skip Tracing ● Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn ● Email Campaigns ● Property Management ● Leasing Application ● Tenant Communication Sutherland Global Services Inc. [September 2010-July 2019] Product Specific Trainer | AT&T ● Trains agents about product specifics for 4 weeks and handles them until they get endorsed to production. Data Scrubber- Quality | AT&T ● Listens to detractor calls to determine the reason why customers gave a negative feedback to the representative. Technical Service Rep | Petco ● ● Assist store representatives when having trouble with store registers and other store equipment Listens attentively to callers’ needs. Customer Service Professional ● ● ● ● ● ● Process payment via debit or credit card Adjusts or changes individual payment terms as needed. Correspond with customers to resolve billing issues and queries. Evaluate, analyze and verify dates of service and billed amounts. Correspond with customers to resolve billing issues and queries. Evaluate, analyze and verify dates of service and billed amounts. EDUCATION College/Vocational [-] University of Nueva Caceres Bachelor of Science in Hotel and Restaurant Management Secondary level [-] University of Nueva Caceres SKILLS ● ● ● ● ● ● ● ● ● Real Estates principles Collections Experience Proficient in computer Software Systems Phone and email Handling Research Capable of working under time pressure Able to read, write and verbally communicate in English Decision Making Proficient in Microsoft Office including Excel and PowerPoint. ● ● Some Working knowledge of Word Press. Experience with the following Real Estate skills: - CRM Systems: Podio, Appfolio, Salesforce, Zoho - Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing - Appointment Setting - Seller Lead Management - Comparables - Property Management - Social Media Management TOOLS MS Word Rent Manager Zoho Appfolio Dotloop Photoshop Facebook Five9 Quickbooks Excel Hammer Hubspot Rent Manager Dialpad CRM 1 Poor 2 Fair 3 Good ☐ ☐ ☐ ☐ ☐ x ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ x ☐ ☐ x ☐ ☐ x x ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ x ☐ ☐ ☐ ☐ 4 Very Good x ☐ x x ☐ ☐ x ☐ ☐ x ☐ x x x x 5 Advanced ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐