CATHERINE
FACELO
VIRTUAL ASSISTANT/CHAT SUPPORT
WORK EXPERIENCE
Chat Support
ALL ABOUT ME
I am a Filipino freelancer seeking a full time
position in the field of Virtual Assistant and
Chat Support, where I can apply my
knowledge and skills for continuous
improvement. I work quickly, confidently,
and efficiently because I love what I do.
Furthermore, I believe that my
organizational and analytical skills is
essential for making deadline and
delegating responsibilities while fostering
an environment of teamwork.
CONTACT INFO
Mobile: -
Email:-Skype: live:cacat16
Address: Blk2 Lot 23 Greenlane Villas Bacoor
Cavite
CORE SKILLS
•Data Mining
-Microsoft Office and Google Drive Apps
-Web Research
-Data Entry
-Basic graphic design
-Basic Photo editing
-Chat Support
-Lead Generation
PERSONAL SKILLS
•Creative spirit
-Reliable and professional
-Organized
-Time management
-Team player
-Fast learner
-Motivated
-Determined
-Passionate
Sutherland - Amazon Account/Chat Support
-Assist customers on creating accounts.
-Provide information with regards to their package.
-Processing replacement/refund.
-Solving their concerns in a professional manner
-Inputting accurate data entry
-Assisting customers regarding inquiries about tie ups with the
company
Non-Voice Customer Service
Iqor - Ride Sharing Account
•Answer queries and concerns thru email.
•Assist customers' inquries when their account is overcharge.
•Assist drivers' inquiries regarding their account.
EDUCATION BACKGROUND
Holy Angel University
Bachelor of Hotel and Restaurant Management
•-
OJT The Peninsula Manila
Assigned at Accounting Department and Cold
Kitchen
2007
