Catherine Eduep

I am a multifaceted professional with a solid background in customer service, appointment setting, lead generation, and cold calling. Over the years, I have honed my skills in managing various communication channels, ensuring that both internal and external clients receive top-notch service. My proficiency in using communication and workspace management tools such as Zoom, Loom, Slack, ClickUp, Monday.com, Trello, HubSpot, Freshdesk, Calendly, Apollo.io, Lemlist, and Google Suite has allowed me to streamline processes, enhance productivity, and consistently deliver exceptional results.

In my roles, I have been responsible for managing detailed calendars, coordinating schedules, booking meetings, and setting up appointments with a keen awareness of time-zone differences. My strong organizational skills enable me to handle multiple tasks simultaneously, ensuring that deadlines are met, and operations run smoothly. Additionally, I am well-versed in report writing, research, and providing actionable recommendations based on industry-related findings. My ability to create efficient monitoring processes has led to quick identification and restocking of essential items, contributing to the smooth running of office operations.

In the realm of customer service, I have effectively managed contracts and exceeded customer expectations by providing outstanding service, data entry, and order processing for multiple clients. My efforts have consistently been recognized for their quality, timeliness, and attention to detail. I take pride in my ability to rebuild customer trust, leading to increased engagement and customer retention. My skills in coordinating outgoing and incoming client calls, coupled with my ability to address technical and other support needs, ensure that clients’ expectations are met, and satisfaction is maintained.

My experience in sales and marketing includes collaborating with sales teams to drive revenue growth, managing email marketing campaigns using tools like Birdsend, Sendinblue, and Mailchimp, and building a pipeline of prospective customers through targeted outreach. I have a strong understanding of market research and am skilled at quickly and efficiently gathering insights about clients’ brands, industries, and markets.

In addition to my technical skills, I am adept at writing various business correspondences, including internal and external letters, reports, and memorandums, which facilitate effective communication within and outside the organization. I have also demonstrated strong leadership and management abilities, coaching and developing teams to achieve success through collaboration and mutual support.

With a diverse work history that includes positions as a Virtual Assistant Intern at Digital Witch, Cold Caller/Market Researcher at GeoPoll, and various roles in sales, marketing, and administration, I am committed to delivering exceptional results and contributing to the growth and success of any organization I work with.