Catherine Edeh

EDEH CATHERINE 29 Ogunsolu Street, Lagos, Nigeria | --Linkedin : Catherine Edeh Professional Summary Detail-oriented Assistant with extensive experience in administrative tasks, including scheduling, email management, data entry, and customer support. Proficient in various software and administrative tools, I am committed to delivering efficient and reliable support to help businesses achieve their goals. Currently employed as an Executive Assistant, I am eager to pursue opportunities in an environment or industry that promotes my personal growth, as I am fully committed to development and transitioning to the next level. Core Competencies Calendar Management & Scheduling Email & Communication Management Data Entry & Database Management Customer Support & Client Relations Document Preparation & File Management Time Management & Prioritization Task Coordination & Workflow Optimization Proficiency in Microsoft Office, Google Workspace & PowerPoint Experienced in Canva for graphic design Familiarity with Project Management Tools (Asana, Trello) Strong Written & Verbal Communication Skills Professional Experience Executive Assistant Dahlia Design, Lagos, Nigeria | August 2024 - Present Manage daily administrative tasks, including email correspondence, flight bookings, calendar scheduling, and document organization for multiple clients. Review , edit and develop documents. Provide exceptional customer support, addressing inquiries and resolving issues promptly. Assist in preparing reports, presentations, and documentation for meetings and client communications. Maintain client databases, ensuring accuracy and up-to-date records. Coordinate with team members to ensure smooth workflow and timely task completion. Utilize software tools to automate repetitive tasks, enhancing overall efficiency. Supervise a team of four members, managing their tasks to ensure deadlines are met and quality work and reports are submitted. Virtual Graphics Designer Bloom and Thrive Women Corporation, NY, Bronx | September 2024 - Present Research and develop infographics and designs aligned with the organization’s mission. Virtual Assistant Af Photography | April 2022 - Present Record and manage all bookings in the studio’s system. Follow up with clients regarding appointments and schedule consultations and photo sessions. Maintain a monthly content calendar and conduct virtual consultations to discuss client needs. Design promotional materials and update rate cards. Customer Care Representative SGTC, Lagos, Nigeria | November 2022 - February 2023 Handle customer complaints, providing solutions and ensuring resolution follow-ups. Process orders accurately and efficiently, ensuring customer satisfaction. Upsell and cross-sell products and services to contribute to the company's sales targets. Education B.A. in Communication Studies Wisconsin International University College | 2016 - 2020 Certifications African Leadership X Virtual Assistant Programme Technical Skills Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Drive, Calendar) Project Management Tools (Asana, Trello) CRM Software (Salesforce, HubSpot) Communication Tools (Slack, Zoom) Portfolio View Portfolio Reference ( will be provided upon request)