Catherine Dimdam

CATHERINE ANGELES CAREER SUMMARY Experienced Virtual Assistant (since 2016) Worked in the BPO Industry for 10 years Handled several roles Extensive Leadership Experience CONTACT-- Antipolo, Rizal, 1870 WORK EXPERIENCE Team Leader Wonolo Inc. | June 2018 - January 2022 Responsible for reviewing agents’ tickets and ensuring that timely feedback is given. KEY SKILLS Coaching / Mentoring Obtain plans of action from agents’ commitments through coaching logs. Train agents. Project Management Process Improvement Time Management Team Work Critical Thinking Leadership EDUCATION MIRIAM COLLEGE (2001 - 2006) EARLY CHILDHOOD EDUCATION CHARACTER REFERENCES: AVAILABLE UPON REQUEST Assistant Operations Manager Bannerman| March 2016 - June 2018 Suggested and executed process improvement ideas that helped the team grow from 2 CSRs to 10 CSRs. Meet regularly with the clients to build solid action plans to improve impacting gaps in the defined areas. Quality Analyst Aditya Birla Minacs | May 2010 - Jul 2015 Responsible for monitoring and evaluating various contact types across multiple skill areas. Implementing the strategies, monitors progress, and measures the impact through trending.