Catherine Culala

CATHERINE CULALA Mobile Number: - Email Address:-Skype: catherine.culala17 Objectives • • • To be a part of a company who can enhance my skills by providing challenging avenues of its possible application. Use my knowledge, talents and attributes to achieve goals within the company. Get a professional position to further develop my career. I am well trained and skilled on the following areas: Staffing and Recruitment Team Management Executive Assistant Real Estate Lead Sourcing/ Skip tracing. Video Editing Product Research ( AMAZON , EBAY ) Data Entry Admin Support Social Media Marketing Web Design Live Agent Chat Support Marketing Services Sales Assistant Internet Research Property Management Crm management Googles Ads Social Media marketing and ads MLS listing Transaction Coordinator Tools and System I have used : Canva, Vanillasoft, Mojo, Calltools, Phoneburner, Nextiva, Zoho,Hubspot, Trello, Zoom.Linkedin, Zillow Integration, Monday.com, Smartsheet, Google Docs,. Sales iq, Google suites, Homelight, Liondesk,Inhouse, Iflip, , Anywho, Sales Navigator, Slack, Intelius , Godaddy, WIx. Wordpress, , Vanillasoft, Microsoft Office, Nextiva, Callrail, Phoneburner, Mojo, Truepeople. RealEflow, Connected Investors Work Experience: HOMEBASED : MyCommission/ Taskblocking VA( Virtual Assistant Agency) Operations Manager January 2019 to May 2021 Soaring Eagles Investment - January 2018 to Janury 2020 Executive Asssitant / Social Media Manager Part-time Credability Social Media Manager Part-time C3 Marketing – IT Company (January 2018 to December 2018) Team Leader Market Researcher / Product researcher Leads Generation /cold caller Stellar Brand Solutions – Real Estate ( January 2017 to December 2017) Appointment Setter Leads Generation Outbound Sales Soaring Eagles – Real Estate ( June 2017 to October 2017 ) Web Designer Social Media Manager / Admin Email Support Part time Race Academy (June 2016 to December 2016 ) Esl/Ielts Tutor Part time BPO Experience: Convergys Philippines ( July 2012 to April 2017 ) CSR/SME Lead Optus - Au • • • • • • To provide excellent customer service and sales through timely response; accurate information; on call resolution and proper, accurate and timely information processing. Manage individual goals for average handling time, customer satisfaction and on call resolution. Answer queries about the accounts product, bill inquiries, activation of new accounts, and other related information. Basic troubleshooting for non-working internet of the phone, dropped calls and low coverage. Increase customer awareness, promotes Optus products, as well as educate customers about the product benefits and applications. Adheres to client’s defined processes and procedures and company policies. Lead support for new hire trainees, call evaluation / endorsement for operations Monitor calls and provide coaching feedback for agent’s improvement. Aegis PeopleSupport ( January 2010 to July 2012) CSR/ Travel Consulltant • • • Liaising with clients over the phone or via email to discuss their travel requirementsj Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares Preparing customised itineraries to suit the clients’ preferences and budget. • • • • Making and confirming bookings, often via a Global Distribution System (computerised central reservation system). Issuing tickets or relevant documents. Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs. Modifying existing bookings to suit a change in clients’ circumstances. Sutherland Global Services (September 2008 to January 2010) CSR • Manage individual goals for average handling time, customer satisfaction and on call resolution. • Credit card activation/Payment • Cheque / Refund and Discuss bill statement to customer INFONXX ( January 2006 to August 2008) CSR • Provide callers with customer service over the phone regarding placing collect calls, giving out phone numbers, and locating businesses. • Supply caller with cost of a phone call. • Run private branch exchange (PBX) switchboards for businesses and organizations.