CATHERINE
CONSIGNA
About Me
I have a love for offering solutions
that help people and am a
talented and seasoned customer
service and sales development
representative. I've had the
chance to work with various startups and BPO organizations over
the past year, and I have a proven
track record of success in my
industry. As a dedicated and goaloriented person, I make sure to
constantly give it my all, show up,
and accomplish my tasks on time.
I am dedicated to performing
effectively under pressure and
sticking to deadlines, and I
frequently show this skill.
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EXPERIENCE
Customer Service Representative
Go2 - Philadelphia, USA-
Interacting with customers via various communication
channels such as phone, email,and live chat
Providing exceptional customer service by addressing
and resolving customerinquiries, concerns, and
complaints promptly and efficiently.
Assisting customers with product information, order
placement, billing, refunds, andexchanges.
Maintaining accurate customer records and updating
relevant information in thecompany's CRM system.
Escalating complex or unresolved issues to appropriate
departments or supervisors forfurther investigation and
resolution.
Handling customer feedback and suggestions to
improve the company's products,services, and processes.
Processing customer orders, tracking shipments, and
ensuring on-time delivery.
Sales Development Representative
Go2 - Philadelphia, USA-
Metro Manila, Philippines
SKILLS
Customer Service
Communication
Appointment Setting
Cold Calling
Multi-Tasking
Works well under
pressure
Lead Generation
Cold Calling
Appointment setting
Doing live discovery calls to potential clients and setting
up for demos
Updating the crm (Hubspot)
Exhausting all resources for lead generation
Calling potential leads provided
EXPERIENCE
Executive Assistant to Marketing Director
Black Card Books - Ontario, CA
2016 - 2018
Setting up Zoom meetings and webinars
Uploading and renaming receipts in NEAT
Downloading and Uploading stock images in BOX
Sending Monthly expense report
Creating travel itineraries
Research for Marketing needs for Small Business Events
Worldwide
Document organization
Attending Meetings
Order Management | Rosemount Analytics
Emerson Electric Asia
2014 - 2016
Entering all required information into the Company’s
business systems, follow‐up and meeting agreed
objectives.
Follows up and communicates with manufacturing for
queries regarding lead times,
order status, escalations, etc.
Keep all business systems up to date with relevant and
required information, e.g. CRM, Informer.
Redirecting customer support requests to the correct
owner as appropriate, incl. Rapid Response.
Ensuring purchase orders are commercially complete/
accurate before processing for order entry.
Pro‐active management of personal order backlog and
performing timely data management in accordance
with the agreed procedures.
Communicates with Engineers, Buyers, Sales
Representatives, Users, and Customer Order
Administrators
Liaise with Thailand, Singapore, and Korean
counterparts.
Trained In Singapore for hands‐on Order Management
experience
Email Support | Product Trainer | Customer Service
Stream Global Services
2009 - 2014
Answer queries from clients regarding their Sirius|XM
service.
Process cancellation and or service upgrades of their
Sirius|XM service.
Answer billing concerns through email.
Provides call back to escalation emails.
Properly adheres to the company’s KPIs.
Trains new hires with Product Onboarding of Sirius|XM.
Creates training materials for new hires during their
product onboarding.
Side by Side with New hires during their nesting phase.
Customer Service Expert | Subject Matter Expert
American Express
2006 - 2009
Facilitates training regarding updates given by the
company
Act as active Team Leader or POC (Point of Contact) for a
certain team when the team leader is not around
Responsible for providing floor support for agents in the
production area
Maintain product knowledge by taking calls, attending
team meetings and double‐jacking
Responsible for handling customer complaints
Research product information for the intended account
assigned by the attending team meetings and
calibration sessions
Complete reporting requirements, team records, and
other administrative tasks in a timely manner
Provide basic support for systems training
Assist customers in card activation
Assist customers in reloading their traveler's cheque
cards
Advise customers regarding their current balance
Assist customers in billing inquiries
Assists customers in a reversal of charges
EDUCATION
Our Lady of Fatima University
Bachelor of Science in Nursing-
