Catherine Castro

CATHERINE CASTRO Personal Information Nickname:Cathy Birthday:October 14, 1984 Mother’s Name:Rosalina Castro Father’s Name: Crispin Castro Sr. Civil Status:Single Educational Information ● Pamantasan ng Lungsod ng Pasig Bachelor of Science in Information Technology (BSIT) 2001 – 2005 ● Rizal High School (Main) 1997 – 2001 ● Bambang Elementary School 1991 – 1997 Job Experiences Xavier School OFFICE STAFF Contractual Employee October 8, 2007 – October 26, 2007 Responsibilities: Encoding Filing of documents Answering phone calls ePLDT Ventus TECHNICAL SUPPORT REPRESENTATIVE May 30, 2007 – August 25, 2007 Responsibilities: Take inbound calls Assist customers with their product inquiries, billing inquiries, and technical problems Giving the customers the basic troubleshooting steps to have an internet connection MARINA SALES INC. OFFICE STAFF February 18, 2008 – July 25, 2008 Responsibilities: Encoding Filing of documents Answering phone calls TRANSCOM PHILIPPINES CUSTOMER SERVICE REPRESENTATIVE October 14, 2008 – February 13, 2011 Responsibilities: Take inbound calls Assist customers with their billing inquiry. Explain billing statement to customers Process payment QUALITY ASSURANCE SPECIALIST February 14, 2011 – June 25, 2018 Responsibilities: Auditing CSR’s and Team Lead’s calls Transcribing customer’s comments (Voice of the Customer’s Survey) Submitting reports Launching escalation tickets Facilitating quality talk Attending calibration sessions