CATHERINE BUELA
FREELANCE VIRTUAL ASSISTANT
ABOUT ME
I am an experienced Virtual Assistant with 3 years customer support
experience for live chat and email support. I'm a data entry and web
research 'superhero' like Batman that does not have an actual 'power' but
relies on and use his ability to solve any puzzles to seek justice for those in
trouble :) Queen of 'multitasking' - just like how I put my lipstick on while
brushing my hair
PROFESSIONAL
SKILLS
Customer Service
Administrative Support
Microsoft Office
Ebay and Amazon Product Listing
PERSONAL SKILLS
Advanced Typing Speed and Data
Entry;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Ability to speak and write clearly and
accurately;
Knowledge of customer service
principles and practices;
Internet research ( Contact List
Building, Lead Generation);
Effective listening skills.
SOCIAL MEDIA /
OTHER LINKS
https://www.facebook.com/virtua
lassistantlife
https://about.me/catherine.buela
WORK EXPERIENCE
VIRTUAL ASSISTANT
Freelance/Remote Worker | October 2014- up to present
Any work that can be done online or remote that's is suitable for a VA
LIVE CHAT OPERATOR
Chat2 / Olark | June 2016 - up to present
Respond to customers on chat
Maintain client relationship for business and help the sales team in
achieving target
Make use of the system in searching for products and answers
Converse with clients in a polite and professional manner
Use discretion in providing information to clients
PRODUCT LISTER
Freelance (eBay/Amazon)| December 2016 - up to present
Editing product description
Listing items from Aliexpress to ebay
Title optimization and research
ONLINE ESL TUTOR
TecNet / VIP Talk App / JJYY English | October 2014- May 2015
Teaching English online as a foreign language (TEFL) involves teaching
adults and children
Preparing for 1-to-1 online classes
DATA ENTRY OPERATOR
SourceHOV Philippines| December 2010- October 2014
Collecting and entering data in databases and maintaining accurate records
of valuable company informatio
EMAIL & CHAT SUPPORT REPRESENTATIVE
SourceHOV Philippines | December 2012 - December 2013
Respond to customers on chat and email
Process customer query within 24 hours
Relay unresolve issues to Tier 2
EDUCATION
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Gordon College |-
