Catherine B Caoile

CATHERINE CAOILE Virtual Assistant/Writer/Team Lead Annotator Committed to performance and accuracy, dedicated and detail-oriented. A team player with innovative thinking, possessing a broad understanding of concepts and strategies to achieve optimal business results. Experience Contact -- Dagupan City, Pangasinan Philippines https://www.linkedin.com/in/cat herine-caoile-692a05142/ Education Major in English Literature with a background in the English education field. University: Baguio College of Technology General Virtual Assitant Training Course VASTC Philippines Training Center AREAS OF EXPERTISE Resourceful Research and Analysis with expertise in client relations and knowledge in critical areas of business operations. 6 years of experience in successful handling of securities and privacy both clients and customers. English language and literature Capital One NOVEMBER 2016-DECEMBER 2017 Developed communication strategies to achieve client's KPIs. Introduced innovative customer service practices, prioritized cases and backlogs, and ensured client data security. Oversaw the identification and support of promising employees for promotion, leading to departmental growth and expansion. HubRoom Writer December 2017- April 2023 Writing, editing, and proofreading Resourceful Research and Analysis with expertise in client relations and knowledge in critical areas of business operations. Gathering Information and converting it into understandable and more accurate documents OutsourcedStaff AU Annotator April 2019 - March 2024 Tagging and annotating large volumes of documents serves as input for the machine learning team Anonymizing and annotating data Reviewing and analyzing annotations Team Leader and QA Specialist for Data Approvals Potential Leadership Coaching Service Administrative Assistant/Course Developer October 2022- January 2024 Handling and creating Newsletters. Developing courses for leadership coaching and business coaching. E-book Writer Content Courses Design Using Canva Developing online courses using Kajabi Handling LinkedIn Appointments for the Courses Executing the marketing process for the courses L Management October 16, 2024 - Present Develop and schedule engaging content across platforms to maximize reach. Manage admin tasks including email, calendar, and team coordination. Create and edit original posts, graphics, and captions for social media. Track and analyze performance metrics to optimize strategies.