CATHERINE BASILLOTE ALESNA
Email:-Phone: -
SUMMARY : A graduate with a Bachelor’s Degree in Psychology worked in customer/employee
support fields. I started my HR career in 2014, as an HR Staff for a startup BPO—performing all HR
functions. And in 2015, as an HR Representative at NCR Corporation providing HR support in a shared
service center setup.
WORK EXPERIENCES
HR Specialist – Workday
HR Specialist – BENEFITS
NCR Corporation (January 1, 2018 to June 18, 2021)
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Assist employees on disability and work related injury cases
Make sure employees who are not able to work are tagged correctly on Workday.
Provides guidance to employees and manager on the process for leave of absences such as
short/long term disability, maternity, parental and benefit related topics such as health
insurance, vacation policies etc.
Provides learning sessions to the HR Central support team on benefit relate cases
Prepares benefit related letters for maternity, return to work, job
abandonment, light duty assignment/accommodation, leave exhaustion and
termination.
Follow up with managers on employees return to work and
accommodation requests Prepares Payroll for disability cases
Prepare payroll file for disability/WC cases for US and Canada employees
HR Representative
NCR Corporation (August 26, 2015 to December 1, 2017)
Staffing
o Order background check for candidates Hire candidates in Taleo and Workday
o Monitor submission of pre- employment requirements
o Process one time payments such as referral and sign on bonuses, and relocation packages
o Initiate work pass application Documentation
o Creation of 201 folders and filing of documents
o Letter generation: Employment verification, warning letters, travel/visa letters, and government
required certifications
CompBen
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Loan certification
Assist in Maternity leave applications
Assist in Sickness notifications and reimbursement Filing of tax status updates
Processing severance calculations and payment
Admin/Employee Support
o Generate reports
o Assist in hire integration fixes on Workday
o Provides monthly reports to government agencies and to other internal departments
o Answer calls routed to HR
o Assist employee queries through chat and email support
HR Staff I
ITech Global Business Solutions Inc. (May 23 2014 to June 1, 2015)
Recruitment
o Sourcing of candidates (call outs, post job ads, university tie ups, job fairs, and production of
recruitment paraphernalia like stickers, standees, and flyers) Conduct examination and initial
interview
o Provide job offer
o Conduct new hire orientation
o Assist new hired employees with requirements and gather them for 201
filing Encode employee information in HRIS
o Ensure required HC is met for training and pooling of candidates Conduct exit
interview Generate and submit reports on applicants and training results
Organizational Development
o Conducts training sessions and book reviews
o Ensure performance reviews are submitted on time
Admin
o Maintains facilities, supplies and equipment
o Asset inventory including submission of reports, proper tagging of assets, and preparation
of accountability forms
o Process Cash advance, liquidation and reimbursements
o Ensure 5S workplace organization method is implemented Process business permit
(Sanitary permit, COR, CCENRO etc.)
o Coordinate with Mall admin in terms of mall requirements and policies Conduct
mall orientation for employee
o Handled monthly and annual ER activities
Cascading of HR announcements
Employee Relation
o Issue disciplinary actions for employees who violate company polic
o Send out show-cause letters for employees who go on AWOL
CompBen
o Assist employees with government info and benefits (TIN, PhilHealth, etc) Submit and verify
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employee government benefit/loans
Assist employees with salary disputes
Process holding of salary for separated employees
ACCOUNTS EXECUTIVE
G-House a Division of Publicis Healthcare Communications Group (Mach 1, 2013 to February 8,
2014)
o Create contact reports, prepares materials needed for meetings, conduct
presentations during deliberation/team meetings, and process travel
requirements.
o Determine new business opportunities for the agency. Take the lead role in laying
out capabilities, present new business documents and perform pitches.
o Responsible for coordinating agency efforts making sure that the client’s marketing objective
is achieved. Take responsibility in ensuring success in the execution of all projects.
o Encourage team by working with them to help them have a deeper understanding of
the projects and the client’s brief. Communicate with the team, conduct deliberations
and brainstorming, and address their concerns in making the projects successful.
o Process documents for billing and travel
requirements Develop company manual for new
hires
RETAIL/ TELEPHONE/ONLINE BANKING REPRESENTATIVE JP Morgan
Chase & Co. – (May 4, 2012 to September 30, 2012)
CREDIT CARD COLLECTOR/FINANCIAL ADVISOR JP Morgan
Chase & Co. - (October 21, 2010 to May 3, 2012)
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Assist customers with their banking needs (i.e. balance transfers, payments, etc
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Negotiate payment of past due accounts/offer payment programs
TECHNICAL SUPPORT REPRESENTATIVE – CONTACT CENTER/BPO
Teletech – Accenture/AT&T Internet Services (April 2007 to December 2009)
Convergys – Time Warner Cable ( March 8, 2010 to August 2010)
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Resolves product/service problems ( e.g. network issues, email configuration)
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Develop/recommend changes to existing methods and systems to increase the
accuracy, efficiency and responsiveness of the customer service department as a whole
