Catherine Acosta

 CATHERINE ACOSTA MARCHENA X International Bussiness Administration Labor Technician in International Bussiness Address: Cra 16E # 45F – 43 / Cevillar, Barranquilla, Atlántico Cellphone: - Email:-Link Linkedin Catherine Acosta Marchena PROFESSIONAL PROFILE I am a professional in the 10th semester of an International Business Administration degree with training in Labor Technician of International commerce, having far more than four years of experience in management, Human Resources, and business management at an international level with the ability of foreign language in English C1 level. Labor competent in customer service both internal and external including teamwork and empathy, I can handle high-pressure situations and give the expected results, and I am respectful and responsible with tasks I own and with other people. I seek a very high growth opportunity by projecting myself in la MBA in Administration and Human Resources serving this company to improve my quality of life and my family’s. EXPERIENCIA LABORAL Sept 2019- Current LEAN STAFFING SOLUTIONS, Barranquilla, Colombia Logistic Coordinator Logistics Coordinator by supplying customer service to the account of Globaltranz located in the USA. I work personally with the manager of the account by taking the client’s requirements in tracking the load’s documents transported all above the country, supporting operations, I use the company’s software to upload any documentation to the system, uploading numbers to the loads’ total and solving problems of any documentation fluency in the system to close the load. Jun- Sept 2019 QUANTICA BPO, Barranquilla, Colombia Bilingual Tele-oprator Angent Call-Center agent by supplying customer service to our client Tracfone located in the USA, handling client’s requirements on Telephony including some brands such as StraightTalk Wireless, Wal-Mart Family Mobile, and Telcel, supporting the production department on taking calls accomplishing quality standards, in a very good labor environment and accomplishing timing goals and good results in client’s assistance with different kind of inconvenient related to their phones of telephony services. Jan- April 2019 NILLY´S CAFE, Chicago, USA Manager In the restaurant’s administration, I used to be responsible for details and in charge of employees’ schedules, interviews, and personal contracting (I9, W2, all human resources processes), handling minor cash. I used to oversee both the operations and administrative departments, as well as system management, purchase orders, and, warehouse. Oct- Jan- NAF NAF GRILL, Chicago, USA General Manager Management from Michigan Avenue’s headquarter, responsible for restaurant details, in charge of employees’ schedules and personal contracting (I9, W2, any process with human resources), minor cash, outsourcing, accounting, and sales balance, in charge of both operations and administrative departments, system management, purchase orders, warehouse, and employee payment. Oct- Oct- SABOR A CAFE RESTAURANT, Chicago, USA Waitress – Bartender Morning supervisor, customer client, table attention, taking orders by phone and online by APPs, restaurant cleaning, handling minor cash, and credit card processing. Ago- Ago- BANCO DE OCCIDENTE, Barranquilla, Colombia Human Resources assitant In charge of personal contracting, incomes for social security, Employee welcoming, system managing, and CV referring. Mar. – Ago. 2011 METAL MUEBLES LTDA, Barranquilla, Colombia Sales representative – Secretary. Billing, system managing, customer services, Brilla de Gases del Caribe program management, fairs, cash tonnage, and minor cash handling. Professional Training 2010, Academic Bachelor Barranquilla – Colombia Instituto Ariano 2010, Labor Technician in Foreign Trade Barranquilla – Colombia Institución Educativa Alexander Von Humboldt. Current, International Business Administration Degree 10th Semester Barranquilla – Colombia Universidad Libre Current, Virtual Finances Graduate Bogota – Colombia Politecnico Gran Colombiano Languages Español: Natal Ingles: Avanzado C1, 2014, ESL – EF, Wilbur College Chicago, Illinois – Estados Unidos Publications Ago – Abril- CATHY´S EMPANADAS , Chicago, USA Owner and supervisor. Homemade food elaboration to any kind of employee, familiar environment and small companies, and any kind of events with added delivery, decorating the place to give a better service. Facebook: Cathy´s Empanadas Instagram: Cathy Acosta PUBLICACIONES Illinois Manager License Licencia Gerencial del Estado de Illinois 2015 Illinois Manager License BASSET Licencia Gerencial del Estado de Illinois en venta de licor 2018 Refferences Referencia Laboral Lorena Gonzalez Restrepo Manager Muebles Roble Barranquilla, Colombia - Referencia Personal Herlinda Hernandez Matos Organizer Chicago, Illinois Amiga +1 - CATHERINE ACOSTA MARCHENA C.C- Anexo certificados de los últimos empleos y estudios. Hello, To whom it may concern. I just want to take the time and show Catherine Acosta some recognition of her valuable work. I can honestly give a good referral for Catherine. She has been working with us in our company as the General Manager since 2014. Catherine is a hard working dedicated individual with high expectations to deliver the best of customer service as well as performance. Catherine is a fast learner and does not anticipate on making the right decision to favor the company. Through her years working for Naf Naf Grill she has developed great skills that can benefit any company she is willing to apply for. In 2015 she reduced labor control drastically and in 2017 she did a phenomenal job by controlling food cost as well. Lasting so many years working here can demonstrate that Catherine is a very reliable individual and also very responsible. Please feel free to reach out if you have any further questions. Thank you. Giovanni Martinez, District Manager Naf Naf Grill Tel:- -