CATHELCANO
CERTIFIED
SOCIAL MEDIA MANAGER
SPECIALIZATION
Social Media Management & Marketing
Customer Service
E-Commerce
Technical Support
Administrative Support
Graphic Design
Webpage development
CONTACTS-https://www.facebook.com/cathelcanova/
https://www.instagram.com/cathelcanova/
https://twitter.com/ElcanoCathVA
https://www.pinterest.ph/cathylenelcano/
cath.elcano
https://www.linkedin.com/in/cathylenelcano-/
http://bit.ly/CathElcanoVA
-
Philippines, 1870
ACADEMIC & TRAINING
Social Media Marketing Masterclass
- Trainee
by Skill Success
https://www.skillsuccess.com/
December 24, 2019
Social Media Management & Marketing
- Trainee
by FHMOMS
https://fhmoms.com/
December 2-20, 2019
Bachelor of Science in Information
Management
- Graduate
University of Rizal System
Morong Rizal, Philippines-
CATHELCANO
WORK HISTORY
➢ BP Innovations Ecommerce
https://www.wondergears.com/
https://5dartist.com/
Customer Service Specialist
Email, chat, Voice, SMS inbound and outbound
Specialist
provide tracking information and updates regarding
customer’s order online
adding & editing product reviews and comments
update customer order and account details
cancel (split & cancel) customer’s order
marketing
Tools/platforms used: Slack, Skype, Freshdesk, Zendesk,
Shopify, Reamaze, Shipstation, Tracking link(s),Trello
➢ PeoplePerHour – AllyTech
https://www.peopleperhour.com/
https://www.allytechusa.com/
Triage and Dispatch
I.T and network solutions.
filter call and email inquiries and concerns.
Tools/platforms used: G-Suite, Skype for Business,
TeamViewer Management Console, Computicate.
➢ Mom-O-Three: Nursing Fashion Wear
icath.myshopify.com (unavailable)
Creator / Owner
dropshipping
Tools used: shopify.com, InPaint, Oberlo, Aliexpress
➢ Sourcesumo – eCommerce
http://sourcesumo.com/
Product lister / researcher
search and compare online products.
check for product ratings.
Tools/platforms used: Amazon, eBay, ScreencastOmatic,
ZIK, camelcamelcamel.com, TitleBuilder, Salefreaks,
AutoDS, DSM Tool, ChilHunter
➢ UpWork - Greene Information Systems
https://www.upwork.com/
http://greeneis.com/
Virtual Assistant: Service Support Admin.
Trainee: Service Desk Analyst
I.T and network support through
triage and dispatch.
phone call and email assistance.
updating company records and files.
creating, filtering and updating tickets.
assigning tickets to the designated helpdesk.
daily managed services for the whole team.
Tools used: Tektiles, Active Directory, SharePoint,
Microsoft Office, Skype for Business
➢ Teleperformance
Philippines
CSR / TSR Level 1
inbound and outbound calls.
resolving issues re: cable and internet connections.
Tools used: ACSR software Comcast, Interactive
Troubleshooting Guide (ITG), Einstein360
➢ Teletech Customer Care Management
Philippines
CSR / TSR Level 1
inbound calls.
gathering all the details re: mobile and broadband
issues.
handles internet, email, SMS, voice calls (mobile and
computer) concerns.
analyzing and resolving coverage and network faults.
CSR / TSR Level 2
back of house.
Call (inbound/outbound) support.
Chat and email specialist.
receiving unresolved call concerns from Level 1.
attending issues/concerns through chat.
tracking network and signal parameters and its base
station.
Tools used: Siebel, MHD (Mobile Helpdesk), Modile
Data Usage Meter (MDUM)