Cath Elcano

CATHELCANO CERTIFIED SOCIAL MEDIA MANAGER SPECIALIZATION Social Media Management & Marketing Customer Service E-Commerce Technical Support Administrative Support Graphic Design Webpage development CONTACTS-https://www.facebook.com/cathelcanova/ https://www.instagram.com/cathelcanova/ https://twitter.com/ElcanoCathVA https://www.pinterest.ph/cathylenelcano/ cath.elcano https://www.linkedin.com/in/cathylenelcano-/ http://bit.ly/CathElcanoVA - Philippines, 1870 ACADEMIC & TRAINING Social Media Marketing Masterclass - Trainee by Skill Success https://www.skillsuccess.com/ December 24, 2019 Social Media Management & Marketing - Trainee by FHMOMS https://fhmoms.com/ December 2-20, 2019 Bachelor of Science in Information Management - Graduate University of Rizal System Morong Rizal, Philippines- CATHELCANO WORK HISTORY ➢ BP Innovations Ecommerce https://www.wondergears.com/ https://5dartist.com/ Customer Service Specialist Email, chat, Voice, SMS inbound and outbound Specialist provide tracking information and updates regarding customer’s order online adding & editing product reviews and comments update customer order and account details cancel (split & cancel) customer’s order marketing Tools/platforms used: Slack, Skype, Freshdesk, Zendesk, Shopify, Reamaze, Shipstation, Tracking link(s),Trello ➢ PeoplePerHour – AllyTech https://www.peopleperhour.com/ https://www.allytechusa.com/ Triage and Dispatch I.T and network solutions. filter call and email inquiries and concerns. Tools/platforms used: G-Suite, Skype for Business, TeamViewer Management Console, Computicate. ➢ Mom-O-Three: Nursing Fashion Wear icath.myshopify.com (unavailable) Creator / Owner dropshipping Tools used: shopify.com, InPaint, Oberlo, Aliexpress ➢ Sourcesumo – eCommerce http://sourcesumo.com/ Product lister / researcher search and compare online products. check for product ratings. Tools/platforms used: Amazon, eBay, ScreencastOmatic, ZIK, camelcamelcamel.com, TitleBuilder, Salefreaks, AutoDS, DSM Tool, ChilHunter ➢ UpWork - Greene Information Systems https://www.upwork.com/ http://greeneis.com/ Virtual Assistant: Service Support Admin. Trainee: Service Desk Analyst I.T and network support through triage and dispatch. phone call and email assistance. updating company records and files. creating, filtering and updating tickets. assigning tickets to the designated helpdesk. daily managed services for the whole team. Tools used: Tektiles, Active Directory, SharePoint, Microsoft Office, Skype for Business ➢ Teleperformance Philippines CSR / TSR Level 1 inbound and outbound calls. resolving issues re: cable and internet connections. Tools used: ACSR software Comcast, Interactive Troubleshooting Guide (ITG), Einstein360 ➢ Teletech Customer Care Management Philippines CSR / TSR Level 1 inbound calls. gathering all the details re: mobile and broadband issues. handles internet, email, SMS, voice calls (mobile and computer) concerns. analyzing and resolving coverage and network faults. CSR / TSR Level 2 back of house. Call (inbound/outbound) support. Chat and email specialist. receiving unresolved call concerns from Level 1. attending issues/concerns through chat. tracking network and signal parameters and its base station. Tools used: Siebel, MHD (Mobile Helpdesk), Modile Data Usage Meter (MDUM)