Catalina Tarelli

PROFESSIONAL EXPERIENCE 06/2020 – current KONECTA, Barcelona, Spain Position: Customer Service Agent for ZARA HOME • Answer calls, chats and emails in English. • Give great customer service. • Multitask and follow up on the different cases. 05/2019 – 01/2020 JUGUETTOS, Pamplona, Spain Position: Sales Associate CATALINA TARELLI • Give great customer service. • Keep store to standards. 10/2017 – 10/2018 CAPTAIN COOK CRUISES, Sydney, Australia Position: Sales and Customer Service Associate PERSONAL DETAILS • Sell tickets for a variety of Sightseeing and Dining Cruises in Sydney Harbour. • Answer enquiries about the products, in person, by email and by phone, giving great customer service. DATE OF BIRTH24/10/1993 12/2016 – 06/2017 EMAIL- STARBOARD CRUISE SERVICES TELEPHONE NUMBER - . Position: Boutique Sales Associate onboard Navigator of the Seas (RoyalCaribbean) NATIONALITY Argentinean / Italian LOCATION Barcelona, Spain • Give high quality customer service buildingrelationships with guests. • Increase sales opportunities and improve the guests shopping experience onboard. LANGUAGES 01/2016 – 12/2016 ENGLISH Fluent SPANISH Native ITALIAN Basic SOUTHWARD INBOUND SERVICES CONSULTING, Buenos Aires, Argentina Position: Travel Agent • Handle the services for groups oftourists. Book, schedule and organize different activities and tours. • Keep contact with clients from abroad and local suppliers. EDUCATION 01/2015 – 01/2016 03/2012 – 10/2016 PARK HYATT BUENOS AIRES, Argentina BACHELOR'S DEGREE IN HOTEL AND CULINARY MANAGEMENT Position: Reservations Agent UNIVERSIDAD NACIONAL DE SAN MARTIN (UNSAM). San Martin, Buenos Aires, Argentina. • Handle corporate and tour operatorsaccounts. • Handle bookings from online platforms, bytelephone and email. DEGREE IN TOURISM 01/2014 – 01/2015 CENTRO DE ESTUDIOS SOCIALES Y TECNOLOGICOS (CESYT), San Isidro, Buenos Aires, Argentina. SHERATON BUENOS AIRES HOTEL &CONVENTION CENTER, Argentina Position: Receptionist & GuestServices • Check in and check out of guests. • Customer Service. • Take internal and external calls.