Catalina Rios Porras

CATALINA RIOS PORRAS Rohrmoser, Pavas |- |- OBJECTIVE Looking for a place where to grow personally along with the company, increase and improve my skills, stability and growing opportunities. I’m a serious person, fast learner, inspired by my job and always willing to make the better decisions to fulfill the company’s expectations. Great Customer service skills, empathic, multi-tasker, able to work with little or no supervision on my own or being part of a team, punctual, compromised, always one step ahead of any possible outcome on any possible situation. EXPERIENCE 5Dimes Casino & Sportsbook Customer Service / Live supervisor team / Wagering |- ▪ Customer Service support for existing and new customers, account revision in matter of accounts, balances, transactions, deposits and withdrawals. Also taking care of customers with any inquiry and/or concern they may have. This service was provided over the phone, via email and chat simultaneously. ▪ Live supervisor team was in charge of live in play offerings for our customers through the website, since they were 3rd party companies we had to supervise, notify and take actions if needed for the correct function of the services provided by them. We took customers concerns and worked them out on a viable way for both us and the customer. ▪ Wagering department working on Tennis lines specifically, I was in charge of moving, typing, grading, bumping, live in play, props, futures, etc. Knowledge of any sport major or non major. I also worked as a clerk taking wagers over the phone. Heritage Sportsbook Lines supervisor and live in play grading |- ▪ Supervision of live in play lines and grading of events. We were a 3rd party company provided by Heritage, therefore we had to take Heritage’s and other Sportsbook concerns about our offerings and problem solution in a timely manner all of this always on a viable way for the company. Amazon |2019-currently ▪ Customer Service support over the phone for customers with inquiries and concerns about the services provided by us. We also take care of concessions, replacements, refunds, account updates, etc EDUCATION • GED approved • Currently studying psychology at the Universidad Hispanoamericana • Typing award REFERENCES ▪ Marvin Ríos | Itellum |-▪ Natalia Valerio Cespedes | 5Dimes Casino & Sportsbook | Ask for contact if needed ▪ Rodolfo Cardenas | Heritage Sports | Ask for contact if needed 2